At work, I feel the need to send out occasional reminders for common problems.
Some people choose not to take my counsel, and they will be the first ones up against the wall, come the revolution.
As for me, I'm the opposite. I will spend time researching and watching How-to videos rather than phone a helpdesk.
Maybe that's my learning method, as I can't stand when helpdesk staff ignore what I'm saying and give me solutions for common problems. If I had a common problem, I would have FOUND the answer already.
I hate phones, and that's why I work in a Call Centre (oops, Smart Centre).
Thanks for the reply John. Insurance issues just means that I have call the insurer again. That's twice in 6 months that the flood/runoff water has come up into my brew space. Then, I'm expected to chase quotes, and they get pissy coz I have better things to do with my time.