Marks Home Brew confirmed to stay open then sold

[TheWiggman]

I'd appreciate that Les. Will send on my order details when I'm at home.

 

[Ducatiboy stu]

The sad thing is, is that when Mark was in trouble brewers wanted to help him out by buying stock from him to keep him afloat..

To now hear that orders & goods are not being delivered and he wont even communicate is going to put right back at the start of this thread with him likely to shut shop because he is rapidly gaining a reputation of not delivering.

Would you blame brewers goung elsewhere.

I think the charity has well and truly run out.

 

[SJW]

I think that Mark does not give a fat rats tail to what people are saying on this thread. He has been posting so I'm sure he is sitting back laughing at everyone getting their panties in a twist in this viral thread. Mark has always been more than helpful when I have dropped into the shop. I know that Mark would walk over broken glass to make an order up for someone who has paid for it. Just call him or drop in and he will make it up on the spot.

 

[Ducatiboy stu]

All well and good...

But if your waiting on postal orders because you cant just walk in......what then....

 

[Ducatiboy stu]

I think that Mark does not give a fat rats tail to what people are saying on this thread.

Good way to maintain a customer base....especially if you want to expand your business...

 

[peas_and_corn]

His last post was on the 11th of May so I'm not sure where people are getting the idea he's been active on AHB. The problems people are posting started to really start after that date.

 

[Weizguy]

All well and good...

But if your waiting on postal orders because you cant just walk in......what then....

You obviously did not read my posts above, or deliberately choose to ignore them.

Again, I will state that I'm available to drop into the shop and troubleshoot people's missing orders. I have time off work and the shop is only about 30 min from my house.

Surely a resolution is the desired outcome, or do people just prefer to bring all their general grievances here and just have a good old belly-ache, at the expense of a retailer who supports the brew community.

 

[Ducatiboy stu]

You obviously did not read my posts above, or deliberately choose to ignore them.

I was not refering to anything you said or posted. Period.

I was refering to what SJW was saying.

If you want to go and be the guy who tries to sort it out then good luck to you.

And....if I needed to go thru a third party to get an order fullfilled then I would much rather deal with a retailer who I can deal with directly.

 

[aldee]

Many weeks later I still have no response to an enquiry for a 50lt Braumeister.
Google search shows braumeister.com.au , so I send 3 emails, no response.

No prizes for guessing who owns that domain !

Quick phone call to a forum sponsor , not a problem , deliver direct from factory to my door in NZ, no freight charges

Contrasting service ?

Best wishes Mark, hope its not R.I.P. Marks Homebrew

 

[Weizguy]

I think that Mark does not give a fat rats tail to what people are saying on this thread.

Good way to maintain a customer base....especially if you want to expand your business...

I'm sure that he does care that it may be affecting his business. On the other hand, if some people (customers) are happier to p!ss and moan rather than get their orders, what would your care factor be?

I was not refering to anything you said or posted. Period.

I was refering to what SJW was saying.

Maybe you should be looking at the thread in total and not ignoring my offers of help, but only if it's relevant to you and not just about saying something because you can.

I admit that I am a primary stakeholder in this, as Mark's shop has been my lhbs for some time.

If you want to go and be the guy who tries to sort it out then good luck to you.

And....if I needed to go thru a third party to get an order fullfilled then I would much rather deal with a retailer who I can deal with directly.

So, I'm wondering why you need to advocate for the dissenters, as a third-party? Do you want to be the guy who sorts it out for them, or just stir the pot a bit more?

Stu, you appear to have a lot of general anger. Is this personal for you, or just about being part of the discsussion?

 

[Ducatiboy stu]

I have " no general anger" ..

And whats this thing about dissenters...how can those who are getting stuffed around with orders etc and rightly getting very annoyed be dissenters.

My pount to you is, why should anyone need to go thru a third party to get what they ordered..and that goes for any product bought off any retailer.

It doesnt instill much confidence to purchasers does it.

Its not a good advertisment for potential customers.

 

[AndrewQLD]

Thread has been locked for the time being as it is degenerating and has gone off topic. Admin and mods will discuss reopening it.

 

[AndrewQLD]

This thread is being reopened, however please think on the following before posting.

We want feedback on business, both positive and negative.
If you have not had interaction with this business recently, please stay out of it.
If you have a negative experience with the business and want to share it please do so in a civil and respectful manner.
If you have had interaction with the business and are wanting to defend their practices by all means do so, in a civil and respectful manner.

 

[SBOB]

I walked into Marks on Friday and all I saw was some relatively empty shelves, a dirty desk area and someone (i assume mark) sitting out the back on his laptop...

Didnt look up when I walked in, and there wasnt much to 'look' at so I left..

Does he sell anything but grain as there wasnt anything to look at..

 

[Dazzbrew]

No, not these days. And Mark is selling the business, aparently it will be taken over and run as a mail order type operation.

 

[SnakeDoctor]

I've still got the two orders paid for from back start of May, MHB if you read this, please refund orders 3562 and 3715 to the bank account listed in the emails.

 

[Hpal]

No, not these days. And Mark is selling the business, aparently it will be taken over and run as a mail order type operation.

Hopefully brewbuilder is still being used with the new owners.

 

[Moad]

no pick up at all from the new owners? Will they employ Mark?

Mark, thankyou for all of your advice and guidance and as I mentioned last time I was in store I wish you all the best in whatever the future holds.

 

[SJW]

We will be informed of the new arrangements a soon as they are finalised. But NO he won't be employing Mark, hence him selling the business, and I am assured we can pick up from the new shop. Brew builder will be sold with the business.

 

[Feldon]

All Australian states and territories are pretty well covered by consumer protection laws these days.

If people have paid for goods or services which haven't been supplied just contact your relevant Consumer Affairs office and they can take steps to sort it out for you.

 

[Hpal]

Was in there yesterday getting some hops, not a lot left. Had a good chat as always. Does anyone know if the new guy will have marks gas bottle refilling station? Hopefully he does and I'll be able to go there for a fill, wherever 'there' is.

 

[Coalminer]

Was in there yesterday getting some hops, not a lot left. Had a good chat as always. Does anyone know if the new guy will have marks gas bottle refilling station? Hopefully he does and I'll be able to go there for a fill, wherever 'there' is.

I understand he was selling the gas side to another party (don't quote me on this as that was info from 3 weeks ago so may have been a change since then)

 

[brewchampion]

The Rumour is the new guy is in Raymond Terrace, operating out of his house. Operating a free delivery service around Newcastle.
New website (with new domain) opening soon.
Orders currently being passed onto him via Marks old site.
Hes only just ordered his supplies. So wont be operational for another 2-3 weeks.

 

[mr_wibble]

Orders currently being passed onto him via Marks old site.

Hmm, any rumours about 2 month old back-orders being passed through to the new owner?

 

[SJW]

Hmm, any rumours about 2 month old back-orders being passed through to the new owner?

I am fairly sure the new owner is not going to make up orders that have allegedly be payed to the previous owner.

 

[SnakeDoctor]

I've still got the two orders paid for from back start of May, MHB if you read this, please refund orders 3562 and 3715 to the bank account listed in the emails.

These have been refunded.

Chased up via phone calls and sorted out.

 

[wide eyed and legless]

Seems extraordinary that some one would buy a business when he will be operating his business from his home, why not just start up selling from home without having to buy a business.

 

[Donske]

Seems extraordinary that some one would buy a business when he will be operating his business from his home, why not just start up selling from home without having to buy a business.

Suppliers with preexisting credit accounts, website, brew builder (if he gets it), known financials, name (although that may not be worth as much as it was), and that's just quickly off the top of my head.

Its much easier to buy a business than start from scratch assuming you have good people going over the records and the business is viable.

Sounds like he's removing the biggest issue of small business ownership (overhead associated with a brick and mortar store front), which would lead me to guess that there's enough there for it to be a tidy little project if he can hold on to the existing customer base.

 

[Bribie G]

One clear advantage would be the arrangement Mark has with Fastway. Many other retailers just don't seem to have got their freight sorted as well as they could have. For example Mark could send me a sack for 10 bucks and I think to Sydney customers as well. Craftbrewer is another example of a retailer who have really got their act together and I can get an order up to 5kg for the same freight as when I lived in SEQ and usually a day quicker.

If the new guy can retain the customer base then Raymond Terrace is a real sweet spot to service a big market.

 

[Donske]

One clear advantage would be the arrangement Mark has with Fastway. Many other retailers just don't seem to have got their freight sorted as well as they could have. For example Mark could send me a sack for 10 bucks and I think to Sydney customers as well. Craftbrewer is another example of a retailer who have really got their act together and I can get an order up to 5kg for the same freight as when I lived in SEQ and usually a day quicker.

If the new guy can retain the customer base then Raymond Terrace is a real sweet spot to service a big market.

Good point, having a preexisting relationship with a reliable courier service is another plus, they are not the easiest companies to deal with if you aren't consigning enough freight.