KegLand Questions and Answers

[TheBeerBaron]

@kegland

The fact that your website is bringing reviews from other sellers' websites is quite concerning to me, what's even more concerning, as well as leaving a very stale taste in my mouth, much like an unbalanced bitter oxygenated beer! is your response trying to justify it, like there is nothing wrong with it, and its the customer's fault in the first place for not reviewing products? Being a previous customer I actually feel violated, much like being robbed! After the embracing way, the new website was published and handled how in the hell did you not hire an actual SEO expert, instead of hiring a cheap SEO self-proclaimed expert? I can only assume this so-called expert you hired had reviews on his page that had been stolen from an actual SEO expert!

I get it.. seems suss. I don't really understand the response or if it was explained properly. But does anyone believe reviews of products published on the suppliers own page anyway? Not me.. If I was looking i'd always find an independent site or come looking here or alternate forums / groups etc.

There is a website where you can copy & paste the URL for a product you are looking at and it will analyse and re-assess the score of the product based on fake accounts etc. etc. because dodgy reviews are rife.

I think either ensure all reviews are genuine or just remove them all together because I don't trust them anyway!

 

[Kezzbot]

Some of the replies on this thread are bit nutts. "illegal - I hope you go to court!" is a crazy, scary response. Kegland could add there own made up reviews with made up users and no one would know. Im sure allot of sites do this. And on another note, there are reviews!? i didn't even notice.

Yeah its its pretty **** that KL are doing this, i wish they held themselves to a higher standard than this.

 

[malt and barley blues]

I get it.. seems suss. I don't really understand the response or if it was explained properly.
I think either ensure all reviews are genuine or just remove them all together because I don't trust them anyway!

I wouldn't trust them either, what about lifting text from other sites complete with grammatical errors to describe some articles they sell. Also when they got sprung sending gas bottles through the post, then altered the description on the site as 'empty' gas bottles for the purpose of getting them through the post. Shysters.

 

[enoch]

KL can you get a way to put a delivery note in when choosing Direct freight?
I’ve had my second extremely disappointing experience.
First one they left on the front mat - effectively on the street.
The second one I put a delivery instruction in the company field and their driver pulled up then marked it “check address”. They (initially) refused to redeliver as my address “didn’t exist” - the same address they had previously delivered too. They are fast but their customer service is comic at best.
An entry in the delivery note field wouldn’t fix their poor service but would get my parcels conceal in the carport!

 

[MHB]

Some of the replies on this thread are bit nutts. "illegal - I hope you go to court!" is a crazy, scary response. Kegland could add there own made up reviews with made up users and no one would know. Im sure allot of sites do this. And on another note, there are reviews!? i didn't even notice.

Yeah its its pretty **** that KL are doing this, i wish they held themselves to a higher standard than this.

We have consumer protection laws so unscrupulous operators don't have carte blanche to screw everyone any way they choose.
The ACCC has identified fake reviews a a matter of concern and as being illegal, these guys have clearly discussed the matter of stealing other peoples feed back and passing it off as applying to their products.
I hope someone takes action, if they get taken to court and get penalised - good! Well earned.
Mark

 

[chesl73]

Kegland - I ordered some grain and other bits-n-bobs two days ago online and I haven't heard anything since....you guys on top of the orders?

 

[donald_trub]

I put an order through on Sunday night which hasn't shipped yet. Assuming this has to do with the warehouse move but I was really hoping to brew this weekend.

 

[RRising]

Kegland - I ordered some grain and other bits-n-bobs two days ago online and I haven't heard anything since....you guys on top of the orders?

I was about to ask the same thing, i made an order on Saturday morning, normally they pack it within a couple of hours (even on a saturday) and ships out monday and get it the next day.

 

[djebel]

@RRising @donald_trub Ring and check with them. I put in an order a while ago, and never received an email saying it was ready for collection. Got the first two emails fine, but not "Read for collection".

After a few days I called and found it had been picked and ready within 2 hours -- never did work out what happened to the "Ready for collection" email.

It's probably still roaming the interweb somewhere....

 

[huez]

@KegLand-com-au any updates on the 6 tap kegerater?

 

[BobbyBoucher]

https://www.kegland.com.au/series-4-replacement-air-circulation-fan.html
Whats the best way to power these? Can I get an adapter to plug into a 240V power board?

 

[razz]

https://www.kegland.com.au/series-4-replacement-air-circulation-fan.html
Whats the best way to power these? Can I get an adapter to plug into a 240V power board?

I used one of these Bobby.
https://www.jaycar.com.au/12v-dc-500ma-power-supply-2-1mm-dc-plug/p/MP3011

 

[BrewLizard]

Catching up on this thread...

[...]

We did not give the SEO specialist much advise[sic] on what to do but we said that if there are any placeholder reviews these need to be under 5 star so we do not try and skew the overall rating.

We do have a lot of legitimate reviews on our sites

[...]

We also do not like these place holder reviews but it's the best solution for the time being.

Hahahaha, what the ****?

You should have 100% legitimate reviews. Placeholder reviews are illegal.

Dodgy and illegal business practices justified for helping your SEO is ridiculous.

If I had any idea you guys were pulling this ****, I would not have placed a single order, let alone spent hundreds with you.

 

[BrewLizard]

"illegal - I hope you go to court!" is a crazy, scary response.

No, it isn't. We're lucky that we actually have consumer protection laws in Australia, and following them is far from crazy.

 

[Stoichiometrist]

I used one of these Bobby.
https://www.jaycar.com.au/12v-dc-500ma-power-supply-2-1mm-dc-plug/p/MP3011

Will that connect as ‘plug and play’ or would I need to cut and join wires? Thanks

 

[razz]

Will that connect as ‘plug and play’ or would I need to cut and join wires? Thanks

You would need to join the wires Stoichiometrist, I put a microswitch in between the plug on the power pack and the fan. So when I open the lid to my keizer the fan cuts out, but I still had to join some wires.

 

[onemorecell]

Im sure allot of sites do this.

I would never take any credence from the reviews on a website for this exact reason.
Even on productreview half of them seem bogus...

you're ******* nuts doing it in Australia though - just asking for ACCC to fine you
especially when so many people have a boner for starting ****

i dunno anything about websites, but surely, SURELY it's possible have an empty review section that waits for reviews to come in.
JB Hifi (literally the first site I tried) seemed to manage it

 

[mynameisrodney]

What's the diameter of a kegland corny?

My keezer is a super tight fit. Just bought a new keg elsewhere and it's slightly bigger than all my older ones. Enough difference that I won't fit 4 in.

 

[Ferment8]

What's the diameter of a kegland corny?

My keezer is a super tight fit. Just bought a new keg elsewhere and it's slightly bigger than all my older ones. Enough difference that I won't fit 4 in.

From the website

Approximate dimensions:
214mm Diameter x 629mm High

 

[mynameisrodney]

Yeah do you know if thats accurate though? The other keg I bought had the exact same measurements listed, but measures slightly bigger. I have about 5mm of free space with 4 of my old kegs in there. So even a few mm extra on new ones will cut me down to 3 kegs only.