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awfulknauful

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I just had a page open for the "Mini 360 Core Actuator Regulator" and sure enough the review is the same as one on Amazon for a different product. I don't even think this one has been sold yet.

Pretty sure when KL are back Monday morning those zany web developers are going to be taking the blame for those reviews being there.
Yep, your not wrong there, he's not called Dodgy Dohery for nothing.:)
 

KegLand-com-au

www.KegLand.com.au - A Land of Stainless Steel
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Hi Kegland,

Would you please take fake reviews off your site? Things like this on your 'Nitro duokit - High Capacity Nitrogen (N2) Gas duotight push in kit':

View attachment 118570

Not only does it make no sense, but it's lifted from Amazon reviews about Nitrogen welding equipment. Leave the reviews to actual people buying your products. It's not too much to ask for a bit of honesty is it?

How about this one on 'Stainless Tap - For 5L Oak Barrel':
View attachment 118571

which is lifted from a completely different product on a kitchen warehouse site? I bet if I spent a bit of time on this I could find countless examples.
We are sorry about this and this is a really bad outcome for you users. We recently hired a SEO specialist that is helping us with improving the way our site searches. We did recently turn on ratings for our website and I think having legitimate ratings are valuable to other customers. With that said when we turn on reviews on our website this feeds up to google rich snippets. So if a product is missing the review it will trigger an error and cause us google search console problems and this negatively effects our SEO. The SEO specialist has ensured that products that did not have a review was assigned a placeholder review just until we get you guys or customers submit actual legitimate reviews. So it would greatly assist if you guys could review products if you can.

We did not give the SEO specialist much advise on what to do but we said that if there are any placeholder reviews these need to be under 5 star so we do not try and skew the overall rating.

We do have a lot of legitimate reviews on our sites and most customers are happy to review our major products but for many of the less exciting products like hose clamps they simply do not get a star rating as nobody wants to rate a hose clamp or can be bothered. With that said once customers give more reviews on our website the other reviews will be removed.

If you place a review on the website and you have legitimately purchased the product and the review is genuine the review will get approved. The reviews need to get approved on the back end and this happens once every couple of weeks now.

We are sorry for this temporary issue with reviews but we really need our customers help to write reviews where possible as it helps other customers with an independent opinion on the product. We also do not like these place holder reviews but it's the best solution for the time being.
 

KegLand-com-au

www.KegLand.com.au - A Land of Stainless Steel
AHB Sponsor
Joined
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Australia
Do you plan to bundle the 360 core regulator with the mini keg tapping kits?
We have not yet made bundles of these 360 Core Regulators yet. While production of this model is being scaled up we are going to have more demand than supply of these. We have got quite a few orders for this product to fulfil in America and Europe as well as Australia so to be honest we will not be pushing this product too hard until we get more stock availability.

With that said this design is far superior to our other regulators and I think it's worth holding off on your other mini regulator purchases until you can get one of these as they simply work a lot better and they will be included in the mini keg tapping kits eventually for this reason.
 

KegLand-com-au

www.KegLand.com.au - A Land of Stainless Steel
AHB Sponsor
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Hi kegland, Just wondering if there's a chance you guys are working on anything for grain storage. I know this has come up before and there was talk about supplying vittles vault containers but I never saw that come up. Did I miss it? I just think a simple container designed specifically for 25kg sacks of grain would be great and something that is not easy to come by. Thanks
We did look at getting some stack able grain storage containers and we almost ordered them but due to some patent protection on the design that we wanted to import we ran into some hurdles. It's something that we have put on the back burner at this stage as we have some other more urgent product development items that we would like to finish first. Eventually we might make our own grin bin storage solution but it's quite a long way down on our priority list at the moment.
 

mynameisrodney

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We are sorry about this and this is a really bad outcome for you users. We recently hired a SEO specialist that is helping us with improving the way our site searches. We did recently turn on ratings for our website and I think having legitimate ratings are valuable to other customers. With that said when we turn on reviews on our website this feeds up to google rich snippets. So if a product is missing the review it will trigger an error and cause us google search console problems and this negatively effects our SEO. The SEO specialist has ensured that products that did not have a review was assigned a placeholder review just until we get you guys or customers submit actual legitimate reviews. So it would greatly assist if you guys could review products if you can.

We did not give the SEO specialist much advise on what to do but we said that if there are any placeholder reviews these need to be under 5 star so we do not try and skew the overall rating.

We do have a lot of legitimate reviews on our sites and most customers are happy to review our major products but for many of the less exciting products like hose clamps they simply do not get a star rating as nobody wants to rate a hose clamp or can be bothered. With that said once customers give more reviews on our website the other reviews will be removed.

If you place a review on the website and you have legitimately purchased the product and the review is genuine the review will get approved. The reviews need to get approved on the back end and this happens once every couple of weeks now.

We are sorry for this temporary issue with reviews but we really need our customers help to write reviews where possible as it helps other customers with an independent opinion on the product. We also do not like these place holder reviews but it's the best solution for the time being.
Sorry but this really isnt good enough. Regardless of the reason, I'm pretty sure leaving them up is in breach of Australian consumer law.

"Businesses and review platforms that do not remove reviews that they know to be fake risk breaching the Competition and Consumer Act 2010"
 

Meddo

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Brisbane
Hi @KegLand-com-au, will you be offering a version of the "Duotight Inline Regulator with Integrated Gauge" that comes with the digital gauge as standard? Also any chance of a version with 3/8" Duotight rather than 5/16" (would prefer not to use adapters as that makes the unit much less compact)?

Thanks
Bump @KegLand-com-au?
 

bbqzookeeper

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We are sorry about this and this is a really bad outcome for you users. We recently hired a SEO specialist that is helping us with improving the way our site searches. We did recently turn on ratings for our website and I think having legitimate ratings are valuable to other customers. With that said when we turn on reviews on our website this feeds up to google rich snippets. So if a product is missing the review it will trigger an error and cause us google search console problems and this negatively effects our SEO. The SEO specialist has ensured that products that did not have a review was assigned a placeholder review just until we get you guys or customers submit actual legitimate reviews. So it would greatly assist if you guys could review products if you can.

We did not give the SEO specialist much advise on what to do but we said that if there are any placeholder reviews these need to be under 5 star so we do not try and skew the overall rating.

We do have a lot of legitimate reviews on our sites and most customers are happy to review our major products but for many of the less exciting products like hose clamps they simply do not get a star rating as nobody wants to rate a hose clamp or can be bothered. With that said once customers give more reviews on our website the other reviews will be removed.

If you place a review on the website and you have legitimately purchased the product and the review is genuine the review will get approved. The reviews need to get approved on the back end and this happens once every couple of weeks now.

We are sorry for this temporary issue with reviews but we really need our customers help to write reviews where possible as it helps other customers with an independent opinion on the product. We also do not like these place holder reviews but it's the best solution for the time being.
I've seen other groups incentivise reviews (or at least social media posts) by offering discounts. Beerco come to mind, but there might be others. If you want an honest review of $1, $2, <$10 products, maybe get more traction that way. You could do a 'Buy four, get the fourth one free (paid back as store credit) when you come back and leave a review.' Leave that running for one month, and it might cost you less in paying the SEO 'expert' or cost less than the perceived loss of brand trust...
 

MHB

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We are sorry about this and this is a really bad outcome for you users. We recently hired a SEO specialist that is helping us with improving the way our site searches. We did recently turn on ratings for our website and I think having legitimate ratings are valuable to other customers. With that said when we turn on reviews on our website this feeds up to google rich snippets. So if a product is missing the review it will trigger an error and cause us google search console problems and this negatively effects our SEO. The SEO specialist has ensured that products that did not have a review was assigned a placeholder review just until we get you guys or customers submit actual legitimate reviews. So it would greatly assist if you guys could review products if you can.

We did not give the SEO specialist much advise on what to do but we said that if there are any placeholder reviews these need to be under 5 star so we do not try and skew the overall rating.

We do have a lot of legitimate reviews on our sites and most customers are happy to review our major products but for many of the less exciting products like hose clamps they simply do not get a star rating as nobody wants to rate a hose clamp or can be bothered. With that said once customers give more reviews on our website the other reviews will be removed.

If you place a review on the website and you have legitimately purchased the product and the review is genuine the review will get approved. The reviews need to get approved on the back end and this happens once every couple of weeks now.

We are sorry for this temporary issue with reviews but we really need our customers help to write reviews where possible as it helps other customers with an independent opinion on the product. We also do not like these place holder reviews but it's the best solution for the time being.
So lets see if I got this right.
If something you sell (or plan to sell) hasn't got a review, some random unrelated good review (only seen 4/5 star)
is stuck in there to "hold the place"
When people start reviewing a product, if you like the review you might get around to taking down the fake review and replacing it with a real review - if its a good one. No one gets to call a piece of shit a piece of shit as that might warn people not to buy said doo doo.....

My best guess, you will be back in court some time soon, well I can hope.
Totally unethical, misleading and I hope illegal. If this is how you do business, Screw You
Mark
 

ThirstyFish

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Duffy, ACT
Sorry but this really isnt good enough. Regardless of the reason, I'm pretty sure leaving them up is in breach of Australian consumer law.

"Businesses and review platforms that do not remove reviews that they know to be fake risk breaching the Competition and Consumer Act 2010"
Completely agree.

If you want genuine reviews, ask for them. Follow-up previous purchasers of specific products. Better to have no reviews than fakes.
 

theSeekerr

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We are sorry about this and this is a really bad outcome for you users. We recently hired a SEO specialist that is helping us with improving the way our site searches. We did recently turn on ratings for our website and I think having legitimate ratings are valuable to other customers. With that said when we turn on reviews on our website this feeds up to google rich snippets. So if a product is missing the review it will trigger an error and cause us google search console problems and this negatively effects our SEO. The SEO specialist has ensured that products that did not have a review was assigned a placeholder review just until we get you guys or customers submit actual legitimate reviews. So it would greatly assist if you guys could review products if you can.
You guys need to quit hiring cowboys....this is a bullshit excuse from someone who doesn't understand the product they're selling well enough to fix it for you.
 

Engibeer

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So lets see if I got this right.
If something you sell (or plan to sell) hasn't got a review, some random unrelated good review (only seen 4/5 star)
is stuck in there to "hold the place"
When people start reviewing a product, if you like the review you might get around to taking down the fake review and replacing it with a real review - if its a good one. No one gets to call a piece of shit a piece of shit as that might warn people not to buy said doo doo.....

My best guess, you will be back in court some time soon, well I can hope.
Totally unethical, misleading and I hope illegal. If this is how you do business, Screw You
Mark
Like MHB said this is bullshit.

I submitted a review of the oxygen kit MULTIPLE TIMES on the old website that NEVER MADE IT.


It wasn't even a bad review, all I said was that it should be sold with the flow meter in the kit.

You say set it to 10-20psi for 1min blah blah blah, low pressure can risk blocking the stone etc.

If you set it to ~15psi for 1min without a flow meter, the flow rate is WAY TOO HIGH and you end up with ridiculous bubbling.

I went through 2x O2 cylinders in 4x batches following these instructions.

Sure, you do say that the bubbles should only just break the surface, but this doesn't correspond with your other instructions for the pressure setting.

It is, in my opinion, useless without the flow meter.

My only assumption of why you didn't publish these review(s), or haven't included this in the standard kit, is to keep the price of entry low so that users buy this and then buy the relevant tubing and flow meter later?

Why the hell would I bother reviewing products again if my first reviews for the same product didn't get published?

Cheers
 

Engibeer

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Update:

At least I see you've since changed the instructions. No good for the amateur user (e.g. myself and others) that wasted two full bottles of O2 in 4x batches on your previous advice!!!!
 

Joshed1

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Location
Melborune
We are sorry about this and this is a really bad outcome for you users. We recently hired a SEO specialist that is helping us with improving the way our site searches. We did recently turn on ratings for our website and I think having legitimate ratings are valuable to other customers. With that said when we turn on reviews on our website this feeds up to google rich snippets. So if a product is missing the review it will trigger an error and cause us google search console problems and this negatively effects our SEO. The SEO specialist has ensured that products that did not have a review was assigned a placeholder review just until we get you guys or customers submit actual legitimate reviews. So it would greatly assist if you guys could review products if you can.

We did not give the SEO specialist much advise on what to do but we said that if there are any placeholder reviews these need to be under 5 star so we do not try and skew the overall rating.

We do have a lot of legitimate reviews on our sites and most customers are happy to review our major products but for many of the less exciting products like hose clamps they simply do not get a star rating as nobody wants to rate a hose clamp or can be bothered. With that said once customers give more reviews on our website the other reviews will be removed.

If you place a review on the website and you have legitimately purchased the product and the review is genuine the review will get approved. The reviews need to get approved on the back end and this happens once every couple of weeks now.

We are sorry for this temporary issue with reviews but we really need our customers help to write reviews where possible as it helps other customers with an independent opinion on the product. We also do not like these place holder reviews but it's the best solution for the time being.
Look myself and many others buy most of our products from you guys. Your product development, price and what you bring to the homebrew scene has been great but this type of stuff is very poor business practice. Getting behind a business that you trust and support is pretty hard if there website is plagued by fake reviews of unrelated products. What is even more shocking is when customers point it out we are told its too bad and post us a review. Your products, design and innovation, are really great. Your handling of a "better?" website deployment other some other business practices (self promoting in competitors threads) may soon be enough to make me purchase elsewhere. I will currently still buy from here but if these things continue and more importantly are accepted by management, I will look elsewhere.
 

Lorenzo99

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@kegland
We are sorry about this and this is a really bad outcome for you users. We recently hired a SEO specialist that is helping us with improving the way our site searches. We did recently turn on ratings for our website and I think having legitimate ratings are valuable to other customers. With that said when we turn on reviews on our website this feeds up to google rich snippets. So if a product is missing the review it will trigger an error and cause us google search console problems and this negatively effects our SEO. The SEO specialist has ensured that products that did not have a review was assigned a placeholder review just until we get you guys or customers submit actual legitimate reviews. So it would greatly assist if you guys could review products if you can.

We did not give the SEO specialist much advise on what to do but we said that if there are any placeholder reviews these need to be under 5 star so we do not try and skew the overall rating.

We do have a lot of legitimate reviews on our sites and most customers are happy to review our major products but for many of the less exciting products like hose clamps they simply do not get a star rating as nobody wants to rate a hose clamp or can be bothered. With that said once customers give more reviews on our website the other reviews will be removed.

If you place a review on the website and you have legitimately purchased the product and the review is genuine the review will get approved. The reviews need to get approved on the back end and this happens once every couple of weeks now.

We are sorry for this temporary issue with reviews but we really need our customers help to write reviews where possible as it helps other customers with an independent opinion on the product. We also do not like these place holder reviews but it's the best solution for the time being.
The fact that your website is bringing reviews from other sellers' websites is quite concerning to me, what's even more concerning, as well as leaving a very stale taste in my mouth, much like an unbalanced bitter oxygenated beer! is your response trying to justify it, like there is nothing wrong with it, and its the customer's fault in the first place for not reviewing products? Being a previous customer I actually feel violated, much like being robbed! After the embracing way, the new website was published and handled how in the hell did you not hire an actual SEO expert, instead of hiring a cheap SEO self-proclaimed expert? I can only assume this so-called expert you hired had reviews on his page that had been stolen from an actual SEO expert!
 

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