KL can you get a way to put a delivery note in when choosing Direct freight?
I’ve had my second extremely disappointing experience.
First one they left on the front mat - effectively on the street.
The second one I put a delivery instruction in the company field and their driver pulled up then marked it “check address”. They (initially) refused to redeliver as my address “didn’t exist” - the same address they had previously delivered too. They are fast but their customer service is comic at best.
An entry in the delivery note field wouldn’t fix their poor service but would get my parcels conceal in the carport!
The best thing is to contact us by email with the con note number. This will enable us to follow up with our sales manager and then can in turn get onto the exact driver that was responsible for the delivery so the issue doesn't keep happening. If you happen to have a photo showing where the parcel was delivered and then email to us this is really the best so we can have good information to push the enquiry up the necessary channels.