www.KegLand.com.au - A Land of Stainless Steel
- Reaction score
That seems strange. The only reason the customer would be charged for return postage is if the unit was not deemed to be a manufacturing fault or of they picked the item up from us. If you pick up the item from our premises then you need to return it to us for warranty. If you order online and get it shipped then the return shipping is covered under warranty.Apparently he did get in touch either by email or phone but was told that the return of the Brewzilla was at his expense, we will be taking a look at the unit this weekend, i.e taking out the circuit board for some close scrutiny, I really don't want to have a brewing war with a crippled Brewzilla.