thanks for letting us know. We will look into that. At the moment we have a semi-automatic weighing machine. The machine is generally pretty good but due to variations in the process we sell the product with packing tolerance of +/- 10%. I think if we upgrade our machinery we might be able to decrease the tolerance to +/- 5% in future. Thanks for brining this to our attention though. It's an area we could improve on.
Better get yourself some certified scales quickly @KegLand-com-au
A little snippet from Dept of Industry Innovation and science:
What are the benefits of using approved and verified equipment?
If you use approved and verified equipment, some of the benefits for you include:
- satisfying your customers by accurately filling orders
- avoiding fines of up to $170,000 per offence
- saving money by not unintentionally giving away product.
If you advise the bags may contain more than the amount shown there's less chance of upsetting people and perhaps them advising the authorities.