KegLand Questions and Answers

[KegLand-com-au]

@KegLand-com-au when will your order tracking actually work?

Still shows my September 2018 order as processing even though it's been picked up.
And order page says you'll send a link to be able to track the order but only a confirmation is sent - no tracking link.
I have to assume you'll stick to your 4 business hours and drive down to pick it up in the hope you do.
If tracking gave processing then ready, I'd know for sure.

1. Yes if you log into your account on the web once the order is placed it will say "processing" and the status will not change. This basically means the order has been passed over from the website to our accounting and dispatch software. Whenever you place an order with us as soon as the order is placed picked and packed it will sync with our accounting and dispatch software and a PDF invoice is generated and emailed to you. So if you chose to have the parcel shipped the tracking number and courier details will be on the bottom left corner of your PDF invoice that is emailed to you.

2. If you chose to pick the goods up during the checkout process all orders will be picked and packed with 4 business hours of the order being paid for by credit card. In the vast majority of instances the order will be ready for pickup in less than 1 business hour. The 24/7 pickup locker system is also really coming along well and I think this will be soon working. This means you can place an order the pickup after work. I know a lot of your guys brew on the weekend and it's difficult to pickup orders during normal business hours so we really hope you guys are able to take advantage of the 24/7 pickup system that is almost finished.

With pickup orders the system is slightly different. Once the order is available for pickup you will get emailed an invoice and on the bottom left and corner of the invoice it will have your locker number and a pass code for your locker. It's taken a while for us to complete all this as it's all customer built software and hardware.

 

[KegLand-com-au]

@KegLand-com-au Make the boil proof fermenter an option not an "upgrade" so $130 for a 27Ltr pet bottle kit or $230 for boil proof kit. I'd buy the boil proof btw, and probably in both sizes, BUT if I have to pay twice, once for the pet and then pay again for the boil proof "upgrade" it becomes a different ball game. Just my 2c worth. Luv yer work, cheers G

Thanks for the feedback. Really appreciate it. We will take this into consideration. We might just have to have 4 different models instead of 2 as you have suggested.

 

[KegLand-com-au]

Thanks for checking for me, much appreciated! What a bugger that is... I might have an interim plan though.

I have always been a bit concerned about putting heat into the main surface where yeast is sitting. Does this concern you at all? You don't think you would be better off just getting a much cheaper heating wrap instead?

When I first started brewing I used to have a flat bottom fermenter and used a heating mat underneath the yeast cake and I was convinced that this gave me Vegemite tasting beers. Why not just put heat into the cylindrical part of the fermenter rather than the cone and avoid this risk?

 

[goatchop41]

@KegLand-com-au when will your order tracking actually work?

Still shows my September 2018 order as processing even though it's been picked up.
And order page says you'll send a link to be able to track the order but only a confirmation is sent - no tracking link.
I have to assume you'll stick to your 4 business hours and drive down to pick it up in the hope you do.
If tracking gave processing then ready, I'd know for sure.

They do have tracking though...
Both orders that I have done through KL may not have changed on the website (in My Account), but with both I have gotten an email when it has been shipped, with a tracking number for the package.
You've stated that you picked up your previous order - why on earth would you expect to get any specific tracking info for it? Any reasonable person would understand that tracking would refer to tracking of a shipped package. Plus you get an email to say that it is ready for pickup...

 

[altone]

They do have tracking though...
Both orders that I have done through KL may not have changed on the website (in My Account), but with both I have gotten an email when it has been shipped, with a tracking number for the package.
You've stated that you picked up your previous order - why on earth would you expect to get any specific tracking info for it? Any reasonable person would understand that tracking would refer to tracking of a shipped package. Plus you get an email to say that it is ready for pickup...

Yes thanks @KegLand-com-au and @goatchop41 for the replies.
When I said tracking I meant online order status tracking not delivery tracking - sorry for not being clear.

While KL have emailed an Invoice with pickup details, picked and packed quickly, it would be useful to have meaningful order status information online as many other suppliers do.

 

[adoom]

@KegLand-com-au
I think it's already been mentioned before, but what are the chances of getting a "Wish list" added to the site?
I've tried adding stuff I want to basket but it eventually times out. I'm assuming it's due to automated stock controls etc.
I can't speak for everyone, but it would result in me buying more stuff as I wouldn't need to go digging to find everything again.

 

[Nullnvoid]

@KegLand-com-au
I think it's already been mentioned before, but what are the chances of getting a "Wish list" added to the site?
I've tried adding stuff I want to basket but it eventually times out. I'm assuming it's due to automated stock controls etc.
I can't speak for everyone, but it would result in me buying more stuff as I wouldn't need to go digging to find everything again.

Yeah I have created a tab on my brewing spreadsheet for the items I want as they are releasing new stuff all the time and I will forget when I have money. Having it on their site would be heaps betterer.

 

[stevodevo]

@KegLand-com-au
I think it's already been mentioned before, but what are the chances of getting a "Wish list" added to the site?
I've tried adding stuff I want to basket but it eventually times out. I'm assuming it's due to automated stock controls etc.
I can't speak for everyone, but it would result in me buying more stuff as I wouldn't need to go digging to find everything again.

I agree a wish list would be great, but do you log in before adding items to your cart? It may eventually time out, but I've been building up my current cart this way for what feels like at least 2-3 weeks and it's still all there every time I leave and come back. From time to time I'll get a notification to say something is currently out of stock when I go back into the cart, but everything is still there, and out of stock items are un-flagged when they come back in stock. I don't know that it won't eventually clear out though.

One thing worth noting though. I think you need to ensure you log in first before adding anything new to an existing cart. If you add one item (from a guest session after cookies/cart have cleared), then log in, I recall it replaces the old cart in your account with the new items. I'm not 100% sure, but that's what I recall happening a couple of times. I can't confirm that now because I have a very full cart I don't find it to be an inconvenience doing it this way.

Anyway, yeah a wish list would be great but I thought I'd share the method I use in case it helps in the meantime.

 

[adoom]

I agree a wish list would be great, but do you log in before adding items to your cart? It may eventually time out, but I've been building up my current cart this way for what feels like at least 2-3 weeks and it's still all there every time I leave and come back. From time to time I'll get a notification to say something is currently out of stock when I go back into the cart, but everything is still there, and out of stock items are un-flagged when they come back in stock. I don't know that it won't eventually clear out though.

One thing worth noting though. I think you need to ensure you log in first before adding anything new to an existing cart. If you add one item (from a guest session after cookies/cart have cleared), then log in, I recall it replaces the old cart in your account with the new items. I'm not 100% sure, but that's what I recall happening a couple of times. I can't confirm that now because I have a very full cart I don't find it to be an inconvenience doing it this way.

Anyway, yeah a wish list would be great but I thought I'd share the method I use in case it helps in the meantime.

Interesting tip, I can't recall if I was logged in or not (probably not by the sound of it) but the cart emptied within the hour.

 

[Engibeer]

The float needs to be clean and without burrs on it. Can you please email us some photos of the ball and the setup. From the image attached it looks like you have it attached to a PET bottle. Not sure how this is working. You need to have enough pressure being applied to the tank/bottle so that the pressure pushed the ball up and stops the flow.

We have not heard of any issues with this device and I still use this device quite a lot myself. I generally fill the first part of the keg under some pressure. Once I have about 1-2 liters of beer in the keg. If I do this while the keg has some head pressure then this will prevent beer splashing and foaming up as i continue to fill. After I have about 1.5liters of beer in the keg I open the pressure release valve and the keg fills perfectly every time.

The beer was carbonated in the kegmenter to 15psi, I transferred it to the dispensing vessel with only a slight pressure differential, but once the keg was full the duotight flow stopper leaked.

See the video on youtube for my example with the PET bottle:



I connected it to the PET bottle for testing as I didn't want to wait until another keg was filled. Essentially this is replicating the liquid level reaching the bottom of the gas in dip tube.

I pressurised the PET bottle to 15psi and then screwed the spunding valve all the way in. I then slowly wound the spunding valve out to allow flow.

It looks like the flow stopper won't work under a pressure of 15psi, even if the spunding valve is only just cracked enough to allow flow.

The float ball is clean, but has a slight seam on it from manufacturing.

 

[KegLand-com-au]

The beer was carbonated in the kegmenter to 15psi, I transferred it to the dispensing vessel with only a slight pressure differential, but once the keg was full the duotight flow stopper leaked.

See the video on youtube for my example with the PET bottle:



I connected it to the PET bottle for testing as I didn't want to wait until another keg was filled. Essentially this is replicating the liquid level reaching the bottom of the gas in dip tube.

I pressurised the PET bottle to 15psi and then screwed the spunding valve all the way in. I then slowly wound the spunding valve out to allow flow.

It looks like the flow stopper won't work under a pressure of 15psi, even if the spunding valve is only just cracked enough to allow flow.

The float ball is clean, but has a slight seam on it from manufacturing.

Thanks for that video that really helps us. You might need more pressure difference over the float valve so you have enough pressure to push the float valve hard up against the seat to ensure it seals. At the moment the blowtie spunding valve is only just slightly open meaning you dont have much pressure over the float to develop enough pressure to activate the float to seal properly.

Can you try either removing the blowtie unit all together and see what your results are or allow more gas to escape using the blowtie.

Having such a slow flow through the blowtie will also mean that you have extremly slow flow rates during filling which is not ideal either. I think all you need is more of a pressure difference over the flow stopper.

 

[KegLand-com-au]

Interesting tip, I can't recall if I was logged in or not (probably not by the sound of it) but the cart emptied within the hour.

Thanks for the feedback guys. We will see if we can work on a solution for this issue.

 

[KegLand-com-au]

Yes thanks @KegLand-com-au and @goatchop41 for the replies.
When I said tracking I meant online order status tracking not delivery tracking - sorry for not being clear.

While KL have emailed an Invoice with pickup details, picked and packed quickly, it would be useful to have meaningful order status information online as many other suppliers do.

The updates should be received by email. If you are using gmail you might want to add us into your google contacts so we dont get blocked by spam filters. As soon as the order is packed and in the pickup lockers you will get an email confirmation from the warehouse stating that your order is ready for pickup and it will also give you the locker number and passcode. Did you get this information?

 

[Paulos]

@KegLand-com-au
I think it's already been mentioned before, but what are the chances of getting a "Wish list" added to the site?
I've tried adding stuff I want to basket but it eventually times out. I'm assuming it's due to automated stock controls etc.
I can't speak for everyone, but it would result in me buying more stuff as I wouldn't need to go digging to find everything again.

This would be great!

 

[altone]

The updates should be received by email. If you are using gmail you might want to add us into your google contacts so we dont get blocked by spam filters. As soon as the order is packed and in the pickup lockers you will get an email confirmation from the warehouse stating that your order is ready for pickup and it will also give you the locker number and passcode. Did you get this information?

Yes as mentioned got the email and the order was packed and ready very quickly.
I only have easy access to email when at the home office but can check websites anytime,
I guess that is the main reason I like online order status information, many business suppliers provide this.
Things like processing payment, picked, packed, awaiting pickup etc.
Obviously as a relatively smaller enterprise you may only need something like processing and ready for pickup/shipped & delivered.
But still think it should be addressed when you have time (if that ever happens with all the new product releases)

 

[Engibeer]

Thanks for that video that really helps us. You might need more pressure difference over the float valve so you have enough pressure to push the float valve hard up against the seat to ensure it seals. At the moment the blowtie spunding valve is only just slightly open meaning you dont have much pressure over the float to develop enough pressure to activate the float to seal properly.

Can you try either removing the blowtie unit all together and see what your results are or allow more gas to escape using the blowtie.

Having such a slow flow through the blowtie will also mean that you have extremly slow flow rates during filling which is not ideal either. I think all you need is more of a pressure difference over the flow stopper.

Ok I'll try on Friday.

This is what the seam on the float ball looks like.

 

[desmogod]

From your perspective do you think you would pay $50-100 extra for this type of upgrade?

Not since you’ve been touting this as a feature of the V2 since you released the video and are now saying we need to pay more for it.
You’ve had the V2 on the site for months with a price tag and all the features (including being resistant to boiling water).

Probably a better course of action would have been to keep quiet about the product until it was in production and then announce it a month or so before release, this way customers don’t get invested in the product (which looks great) and then get disheartened and feel lied to when they are told they need to pay another $100 for all the features.
$130 is a great price for a fermenter.
$230? Not so much.

 

[awfulknauful]

Ok I'll try on Friday.

This is what the seam on the float ball looks like.
View attachment 114764

That seam definitely looks proud of the ball, how is that going to hold pressure? Unless your lucky enough to send the ball to its seat with the seam in a vertical position.

 

[bbqzookeeper]

Not since you’ve been touting this as a feature of the V2 since you released the video and are now saying we need to pay more for it.
You’ve had the V2 on the site for months with a price tag and all the features (including being resistant to boiling water).

Probably a better course of action would have been to keep quiet about the product until it was in production and then announce it a month or so before release, this way customers don’t get invested in the product (which looks great) and then get disheartened and feel lied to when they are told they need to pay another $100 for all the features.
$130 is a great price for a fermenter.
$230? Not so much.

Agree with this, but I will also happily pay $300 for the 50L fermenter with the better polymers. I have grown accustomed to watching my fermentation through the clear plastic and [if it's released], will have almost everything one could want. SO despite the logic of it's marketing, I will buy the product.

 

[Engibeer]

Also, the plastic joiners are too short, making it difficult to disassemble.

The push in fittings are touching when using the joiners - making it near impossible to get something thin enough, but sturdy enough, in the gap to disassemble the unit. I certainly didn't have anything readily on hand, nor the time or inclination to persevere with finding something suitable for disassembling it.

 

[Engibeer]

Thanks for that video that really helps us. You might need more pressure difference over the float valve so you have enough pressure to push the float valve hard up against the seat to ensure it seals. At the moment the blowtie spunding valve is only just slightly open meaning you dont have much pressure over the float to develop enough pressure to activate the float to seal properly.

Can you try either removing the blowtie unit all together and see what your results are or allow more gas to escape using the blowtie.

Having such a slow flow through the blowtie will also mean that you have extremly slow flow rates during filling which is not ideal either. I think all you need is more of a pressure difference over the flow stopper.

The thing about this is if you used 1-2psi for a closed system transfer after purging a keg with CO2, to avoid oxygen pickup, I can't imagine you've had dramas as this is what you have described as doing successfully?

 

[desmogod]

Agree with this, but I will also happily pay $300 for the 50L fermenter with the better polymers. I have grown accustomed to watching my fermentation through the clear plastic and [if it's released], will have almost everything one could want. SO despite the logic of it's marketing, I will buy the product.

I’d pay $200 for the 27L with the pressure cap and new polymer but only if the vessel was offered as an option and not an upgrade.
It’s pointless having a spare, useless vessel kicking around that I’d never use.

 

[bbqzookeeper]

I’d pay $200 for the 27L with the pressure cap and new polymer but only if the vessel was offered as an option and not an upgrade.
It’s pointless having a spare, useless vessel kicking around that I’d never use.

Ahh yep, onboard now. Plus who wants to increase their shipping costs?
The only thing I could think of was for those who wanted to make say, ginger beer, since I hear the ginger 'taints' everything. Having a spare fermenter just for that could appeal to that group of brewers.

 

[desmogod]

14:30 on the video on their website states they will be releasing the V2 with a new resin type that resists scratching and high temps.
To then go and tell us that this is a $100 “upgrade” is just a bit rude I think especially considering they have stated they’ll offer it all at the same price.
They really do need a marketing manager.
Plus Kegland have suggested this will reduce the need for hot cubing.
I’m unsure how they plan to take into account for the need for air ingress into the FV as the wort cools.
The entire point of using a cube is that it sterilises as it is put in.
As the wort cools and with the additional headspace in the fermentasaurus, you’ll have to use the PRV to let air in which defeats the purpose somewhat.

 

[sixfignig]

14:30 on the video on their website states they will be releasing the V2 with a new resin type that resists scratching and high temps.
To then go and tell us that this is a $100 “upgrade” is just a bit rude I think especially considering they have stated they’ll offer it all at the same price.
They really do need a marketing manager.
Plus Kegland have suggested this will reduce the need for hot cubing.
I’m unsure how they plan to take into account for the need for air ingress into the FV as the wort cools.
The entire point of using a cube is that it sterilises as it is put in.
As the wort cools and with the additional headspace in the fermentasaurus, you’ll have to use the PRV to let air in which defeats the purpose somewhat.

Buy another product then?

 

[goatchop41]

14:30 on the video on their website states they will be releasing the V2 with a new resin type that resists scratching and high temps.
To then go and tell us that this is a $100 “upgrade” is just a bit rude I think especially considering they have stated they’ll offer it all at the same price.
They really do need a marketing manager.
Plus Kegland have suggested this will reduce the need for hot cubing.
I’m unsure how they plan to take into account for the need for air ingress into the FV as the wort cools.
The entire point of using a cube is that it sterilises as it is put in.
As the wort cools and with the additional headspace in the fermentasaurus, you’ll have to use the PRV to let air in which defeats the purpose somewhat.

Hook it up to a little CO2. Sorts the problem of the negative pressure as it cools

 

[dkril]

Is there going to be a wider variety of duotight fittings available for the 9.5mm OD/6mm ID line? Some of my old beer lines is probably due for replacement,and that's the size of the existing hoses. I want to do a like for like replacement so I don't have to re-learn/reconfigure/recalibrate the system. I'd even consider replacing the old barbs with push in fittings, but there's almost no 9.5mm fittings with threads on them -- only 5/8" female and 1/2" male.

And a suggestion for the website: in the duotight section, almost every fitting has the same description of why duotight is a great system. But there's nothing to say what a particular fitting would typically be used for. When would one use a 8.5mm OD push in/1/4" NPT male fitting? Or a 5/8" BSP female fitting? Sure, I know the answers, but a lot of customers may not.

 

[KegLand-com-au]

Ok I'll try on Friday.

This is what the seam on the float ball looks like.
View attachment 114764

Thanks for that. The flashing on the ball is fine. I am quite confident the problem you have is that you do not have enough of a pressure differential over the float valve. Once you have a bit more of a pressure difference on both sides of the red silicone float you will get the float push quite hard against the seat where it seals and the pressure will make it seal.

 

[KegLand-com-au]

Hook it up to a little CO2. Sorts the problem of the negative pressure as it cools

Also one way to reduce the head space is to transfer absolutely everything from your kettle into the BrewZilla including the hops and hot break. This will settle into the cone as it cools. Once it's cold then you can easily remove this material right before you pitch yeast. When you remove these few litres you will then have some head space at the top of the fermenter. This is quite an efficient way to brew and it's a very efficient way to separate hot break and hops from the clear wort.

 

[KegLand-com-au]

Is there going to be a wider variety of duotight fittings available for the 9.5mm OD/6mm ID line? Some of my old beer lines is probably due for replacement,and that's the size of the existing hoses. I want to do a like for like replacement so I don't have to re-learn/reconfigure/recalibrate the system. I'd even consider replacing the old barbs with push in fittings, but there's almost no 9.5mm fittings with threads on them -- only 5/8" female and 1/2" male.

And a suggestion for the website: in the duotight section, almost every fitting has the same description of why duotight is a great system. But there's nothing to say what a particular fitting would typically be used for. When would one use a 8.5mm OD push in/1/4" NPT male fitting? Or a 5/8" BSP female fitting? Sure, I know the answers, but a lot of customers may not.

Yes we are continuing to expand the range of all the duotight fittings.

I should say that 9.5mm (3/8inch) is quite large for a kegerator system. Are you using a kegerator or an icebank/glycol chiller? What other threaded fittings would you like to see in the 9.5mm (3/8inch) size?

Thanks for that tip. Yes we have been a bit lazy with the descriptions. I will talk to the other guys about this and get them updated. You are right. We should probably tell people about how to use each fitting. This 8mm OD to 1/4 NPT fitting is useful for attaching directly to the body of a regultor, or installing into the end of a gas manifold for instance. The 1/4inch NPT thread is quite common in many of the gas fittings that we sell in particular.

The 5/8" Female fitting is best used on keg couplers and taps shanks and this can be seen in the video here:


With that said we could definitely do a better job of describing the fitting in the actual product description.