to be fair, they are two of the biggest international corporations going around... compared to an online (mostly) Australian homebrew shop not even 2 years old. not a very good comparisonI sent back n Samsung pc 26" monitor once... only had a minor problem which i explained, they sent a postage label to send it back and the sent a new one out within the week. They didn't even ask for proof of purchase.
Go into Apple with an iPhone, they don't give a fly where you bought it from.. if it has a fault they will swap it.
If something has your name on it, you kinda need to honour anything regarding after sales... Its 2020, shit like that is expected in retail these days.