- Joined
- 23/5/10
- Messages
- 109
- Reaction score
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Hey guys,
I'm sorry this controller failed for you. It's one of the units we hand built, so each one is tested before it leaves the shop. thats why we don't get controller failures. And those that we did, were all running from switchmode power supplies.
That controller you got to replace ours, is not even close in capacity to ours. These models don't come with the hall effect chip, so you have to use the pot input. This is an analog controller, its not digital. And we realise tht giving people so many different jumpers and trimpot options is a bad idea as it just confuses people tht don't fully understand how these controllers work because its funny, people look at the images, but rarely READ whats written there.
But it makes it way more attractive to businesses that can use it in their own products, so you win and you lose at the same time.
The biggest problem we saw is the current of the switchmode power supply available on eBay. Its a 12v motor, but the issue has been for a while now that Chinese sellers are selling smaller and cheaper switchmode power supplies that are fake, especially on eBay and Amazon and Aliexpress, Baidu, facebook marketplace and the rest. They claim 12v and 30A but struggle on anything past 12V 10A and the stupid thing is, is that people don't realise it.
Thats why a lot of controllers fail... its not the voltage, its the current, people go ahead and try and use them and they keep cutting in and out. Thats the battery eliminator shutting the controller down, when the voltage drops but restarting it when the voltage jumps back up. Then they ring us to complain that the motor is gutless etc fraud etc fair trading etc. We got a lot of those lol and sadly, people are still using fraud power supplies and not even relising it because it has JUST enough current to drive the motor unless it gets a really big load in which case it will shut down, but they've learned to live with it and know how much to feed it to stop it shutting down.
But its hard to blame the customer, they did the right thing, they bought the right power supply, they just got done over by con-men. They keep the account for a few months and then disssapear. By the time you wouk out you've beed defrauded, their accounts are gone.
The controllers, we've never had a problem with them and we use them on motors that are MUCH bigger than the one that comes with the kit. So the problem wasn't the controller and I don't know if Ryan knew about this
As for the service, that was my fault... I got really sick and I was the one that designed the controller. I was in hospital for 4 years (the last year was in and out constantly because of infections), so its only been Ryan running the place by himself. So yeah, ovbiously the service is going to drop when you're swamped with people that need help, and advice when you're just trying to keep up with everything yourself. Its overwhelming, but we don't mke enough to employ another person.
So try and keep an open mind. You may have issues, but take other people into consideration before you abuse them. Without me there to answer the tech questions, things just mounted up.
Had you had the same issues and I was available, it would have taken seconds to get you controller up and running.
Most of the problems go back to the power supply. Honestly, for the guy that couldn't get his controller working, THE ONLY THING YOU NEEDED TO DO was to turn the voltage output on the switchmode controller UP to about 12.4-13V to the controller and turn the low voltage cutout to 0!
Thats it. That one simple thing would have brought your controller to life.
Most 12v switchmode power supplies are set at EXACTLY at 12v, but remember, the controller has a low voltage cutout, as it was made with batteries in mind.
So If you're only putting 12v into it, then the controller knows there will be sag dropping it to under 12v the moment you load it up, then the voltage WILL drop below what a charged 12v battery should be putting out, so the eliminator cuts in to save the battery. It doesn't know you're using a power supply. So all you had to do, was turn up the voltage output on the power supply. I know you didn't do this from the readings you took. But this one thing would have brought the controller to life. I knew the problem the moment you said you had a light, but no control. So i knew the controller was working but the cutout was on.
So you got more and more frustrated trying everything but the one thing that would have fixed the controller. So you must have been playing with the pots but not actually reading the controller instructions because it mentions just this, in case it happens because I use to get calls with people that had the same issue and couldnt get the controller working and just assumed it was a bad controller. Wrong.
However, I'm sorry you had to go through the frustrations and I'm sorry i wasn't there to help. My pancreas picked a bad time to digest itself and leave me in hospital for 4 years and they gave me a gift called MRSA which stopped the healing and caused my hospital stay to go from a month to 4 years.
Cheers guys!
I appreciate you all more than you could ever know.
I'm sorry this controller failed for you. It's one of the units we hand built, so each one is tested before it leaves the shop. thats why we don't get controller failures. And those that we did, were all running from switchmode power supplies.
That controller you got to replace ours, is not even close in capacity to ours. These models don't come with the hall effect chip, so you have to use the pot input. This is an analog controller, its not digital. And we realise tht giving people so many different jumpers and trimpot options is a bad idea as it just confuses people tht don't fully understand how these controllers work because its funny, people look at the images, but rarely READ whats written there.
But it makes it way more attractive to businesses that can use it in their own products, so you win and you lose at the same time.
The biggest problem we saw is the current of the switchmode power supply available on eBay. Its a 12v motor, but the issue has been for a while now that Chinese sellers are selling smaller and cheaper switchmode power supplies that are fake, especially on eBay and Amazon and Aliexpress, Baidu, facebook marketplace and the rest. They claim 12v and 30A but struggle on anything past 12V 10A and the stupid thing is, is that people don't realise it.
Thats why a lot of controllers fail... its not the voltage, its the current, people go ahead and try and use them and they keep cutting in and out. Thats the battery eliminator shutting the controller down, when the voltage drops but restarting it when the voltage jumps back up. Then they ring us to complain that the motor is gutless etc fraud etc fair trading etc. We got a lot of those lol and sadly, people are still using fraud power supplies and not even relising it because it has JUST enough current to drive the motor unless it gets a really big load in which case it will shut down, but they've learned to live with it and know how much to feed it to stop it shutting down.
But its hard to blame the customer, they did the right thing, they bought the right power supply, they just got done over by con-men. They keep the account for a few months and then disssapear. By the time you wouk out you've beed defrauded, their accounts are gone.
The controllers, we've never had a problem with them and we use them on motors that are MUCH bigger than the one that comes with the kit. So the problem wasn't the controller and I don't know if Ryan knew about this
As for the service, that was my fault... I got really sick and I was the one that designed the controller. I was in hospital for 4 years (the last year was in and out constantly because of infections), so its only been Ryan running the place by himself. So yeah, ovbiously the service is going to drop when you're swamped with people that need help, and advice when you're just trying to keep up with everything yourself. Its overwhelming, but we don't mke enough to employ another person.
So try and keep an open mind. You may have issues, but take other people into consideration before you abuse them. Without me there to answer the tech questions, things just mounted up.
Had you had the same issues and I was available, it would have taken seconds to get you controller up and running.
Most of the problems go back to the power supply. Honestly, for the guy that couldn't get his controller working, THE ONLY THING YOU NEEDED TO DO was to turn the voltage output on the switchmode controller UP to about 12.4-13V to the controller and turn the low voltage cutout to 0!
Thats it. That one simple thing would have brought your controller to life.
Most 12v switchmode power supplies are set at EXACTLY at 12v, but remember, the controller has a low voltage cutout, as it was made with batteries in mind.
So If you're only putting 12v into it, then the controller knows there will be sag dropping it to under 12v the moment you load it up, then the voltage WILL drop below what a charged 12v battery should be putting out, so the eliminator cuts in to save the battery. It doesn't know you're using a power supply. So all you had to do, was turn up the voltage output on the power supply. I know you didn't do this from the readings you took. But this one thing would have brought the controller to life. I knew the problem the moment you said you had a light, but no control. So i knew the controller was working but the cutout was on.
So you got more and more frustrated trying everything but the one thing that would have fixed the controller. So you must have been playing with the pots but not actually reading the controller instructions because it mentions just this, in case it happens because I use to get calls with people that had the same issue and couldnt get the controller working and just assumed it was a bad controller. Wrong.
However, I'm sorry you had to go through the frustrations and I'm sorry i wasn't there to help. My pancreas picked a bad time to digest itself and leave me in hospital for 4 years and they gave me a gift called MRSA which stopped the healing and caused my hospital stay to go from a month to 4 years.
Cheers guys!
I appreciate you all more than you could ever know.