KegLand Questions and Answers

[Lyle Harbour]

1.0 - Return for Refund - 30 Day Money Back Guarantee
If you are not satisfied with any product from us if you return the product to us because you have incorrectly purchased or simply did not need the product you can send it back to KegLand for a refund. The terms of this include:
1.1 The product must be returned in new saleable condition

 

[FarsideOfCrazy]

Hey Kegland, Can you cancel Ready for Collection Order MG 100063554
Have lost confidence shopping online with kegland due to lack of support and back up with the last order with Darin. Will have to shop at a retail counter where what is being purchased can be explained by someone with experience and knowledge of the product. The product purchased did not work as intended and the video sent in to show that, received a reply of oh, now it is used.

This is not the place to cancel an order.

 

[Nullnvoid]

Hey Kegland, Can you cancel Ready for Collection Order MG 100063554
Have lost confidence shopping online with kegland due to lack of support and back up with the last order with Darin. Will have to shop at a retail counter where what is being purchased can be explained by someone with experience and knowledge of the product. The product purchased did not work as intended and the video sent in to show that, received a reply of oh, now it is used.

I can help cancel it, what locker is it in and what's the pin code?

 

[Ballaratguy]

Its funny you mention this. We have been thinking about making an adaptor for the KeyKeg (and other one way kegs) to convert them to ball lock posts. These one way kegs can be found for free and most pubs that serve imported beers have trouble throwing them away so you can get them for free. So if we made a ball lock post adaptor you would have a very cheap plastic keg.

With that said we already are working on an 8L PET plastic keg that would be sold for $5 each or if you purchase volume the price would come down to $2-3 per piece. this will also have a ball lock post head sold separately. So this will still be a better value solution and more suitable for the application.

I’d be interested in the dimensions of the 8Lt ones if that’s possible

 

[Ballaratguy]

Is there any information about the 2” tri adaptor for the G3 fermenter?
Is this supplied with the unit or an extra?

 

[KegLand-com-au]

Hi Kegland when are your RAPT Fermenters going to be available for purchase please Im waiting on one

Yes we feel that this is one of the most exciting products on the horizon. The RAPT Fermentation Chamber doesn't have a release date yet but to give you some idea how far we are away:
1. The main body of the chamber is complete however the plastic cover for the top has not been finished yet. This will take about 6-8 weeks to complete this injection mould.
2. The electronics have been made and already started to print the PCBs in preparation.
3. Firmware has got to a stage where it's already working and over the air updates are working. With that said this model has been designed so the software will can be updated over time and the updates to the firmware will be pushed to the chamber in future as we bring out other stuff that will talk to the chamber. So this means people who purchase the first units will still be able to take advantages of new features moving forward.
4. The front door still needs some work hopefully this will be completed in the next month and these last parts of the injection moulded door will then go to tooling. This will take another 2 months. We do already have the glass door available but we will release this as an upgrade. the standard fridges will have foam filled brushed stainless door.

So in summary we will probably have a working model by June/July but then we will have to get the electrical approvals. The electrical approvals will take about 2 months.

So based on all these factors it's likely that we have this product finished before Christmas this year.

 

[Neil Buttriss]

Is there any information about the 2” tri adaptor for the G3 fermenter?
Is this supplied with the unit or an extra?

The G3 is a Keg King product, but yes it is supplied with the unit

 

[KegLand-com-au]

Hey Kegland, Can you cancel Ready for Collection Order MG 100063554
Have lost confidence shopping online with kegland due to lack of support and back up with the last order with Darin. Will have to shop at a retail counter where what is being purchased can be explained by someone with experience and knowledge of the product. The product purchased did not work as intended and the video sent in to show that, received a reply of oh, now it is used.

Hello Lyle. With regards to order MG100063554 can you please contact the guys in customer service regarding this. Solving this particular order on a forum may not really have much benefit to the other uses on the forum and usually we would need some of your personal information to solve a problem like this and you probably don't want that on the forum.

Darin is our newest customer service staff and he has been a fantastic addition to our team and we are training him up at the moment. He does have a great attitude and is learning really fast but if you have found a hole in his knowledge we do have several other full time staff here who can also assist and we will do our best to train up Darin on any deficiency has been identified. So sorry if that was the problem.

With regards to retail counter we do have a retail counter at our premises here where you can come and talk to a professional so if you would like to come and talk to one of our staff please feel free to come in at your convenience. Even though we are a online business and the order need to be placed online we still offer a face to face customer service if you need this level of support.

With that said do take any complaint like this seriously so if you did want to discuss the problem on the forum publicly that is fine too. So generally speaking what have you found the issue to be and what changes would you like us to make to our current customer service policy.

 

[Lyle Harbour]

This is not the place to cancel an order.

Thank's Farside

 

[Lyle Harbour]

ha ha

 

[Lyle Harbour]

Hello Lyle. With regards to order MG100063554 can you please contact the guys in customer service regarding this. Solving this particular order on a forum may not really have much benefit to the other uses on the forum and usually we would need some of your personal information to solve a problem like this and you probably don't want that on the forum.

Darin is our newest customer service staff and he has been a fantastic addition to our team and we are training him up at the moment. He does have a great attitude and is learning really fast but if you have found a hole in his knowledge we do have several other full time staff here who can also assist and we will do our best to train up Darin on any deficiency has been identified. So sorry if that was the problem.

With regards to retail counter we do have a retail counter at our premises here where you can come and talk to a professional so if you would like to come and talk to one of our staff please feel free to come in at your convenience. Even though we are a online business and the order need to be placed online we still offer a face to face customer service if you need this level of support.

With that said do take any complaint like this seriously so if you did want to discuss the problem on the forum publicly that is fine too. So generally speaking what have you found the issue to be and what changes would you like us to make to our current customer service policy.

Issue is Resolved In a Caring and Professional Manner, Darin is learning, Thank you to those who know.
No changes to policy are needed as Darin will know them by now.
Faith in Customer service is restored.

 

[Kook beer]

Kegland,

How long do you think it will be before you get 500g calcium sulphate back in stock?

 

[Ballaratguy]

The G3 is a Keg King product, but yes it is supplied with the unit

Thanks Neil (yes I realised it was the wrong post when I saw my post today)

 

[Ferg]

@KegLand-com-au any chance of doing bulk containers/sacks of PBW at bulk pricing?

 

[KegLand-com-au]

Kegland,

How long do you think it will be before you get 500g calcium sulphate back in stock?

Sorry about that. The 500g Calcium Sulphate should be back in stock in about 10 days.

 

[KegLand-com-au]

@KegLand-com-au any chance of doing bulk containers/sacks of PBW at bulk pricing?

Do you have a brewery? If you have a brewery and you are purchasing 16 units (this is a full box) of these 1kg PBW jars the price is already quite cheap already. Do you use this in your business or just at home?

 

[Grmblz]

Do you have a brewery? If you have a brewery and you are purchasing 16 units (this is a full box) of these 1kg PBW jars the price is already quite cheap already. Do you use this in your business or just at home?

$207.20 for 16kg ??? I would have thought buying a full box would attract a discount, having said that your 1kg price is pretty damn good.

 

[Ferg]

Just at home. Was thinking more along the a bulk buy though.
I understand there are some other ingredients in the PBW that would effect the pricing but a $25kg sack of sodium percarbonate can be found for $80. I was thinking closer to the $100 mark would entice quite a few people.

 

[KegLand-com-au]

Just at home. Was thinking more along the a bulk buy though.
I understand there are some other ingredients in the PBW that would effect the pricing but a $25kg sack of sodium percarbonate can be found for $80. I was thinking closer to the $100 mark would entice quite a few people.

The PBW is made from 8 different ingredients in total. The best way to save money is do not use more than the stated concentration. For most domestic customers only a teaspoon is all you need so a 1kg tub that we sell should last a couple years. I think the main issue is we see people use way too much at a time and often pour 5 or 10 times what they need to get the job done. So this is also one of the best ways to save money. With that said if you guys really want to do a bulk buy we would be happy to facilitate

 

[Meddo]

The PBW is made from 8 different ingredients in total. The best way to save money is do not use more than the stated concentration. For most domestic customers only a teaspoon is all you need so a 1kg tub that we sell should last a couple years. I think the main issue is we see people use way too much at a time and often pour 5 or 10 times what they need to get the job done. So this is also one of the best ways to save money. With that said if you guys really want to do a bulk buy we would be happy to facilitate

I'd be happy with a 5kg retail bag, nothing fancy.