Keg King Elements

[bigfridge]

... If you send the other 2 units back to us we have no problem replacing all 3 of them. Normally returns would be handles by the retailer ...

Sounds very fair to me - you have had only 1 failure, but they are willing to replace all 3. All that you have to do is send them your address and your new elements will turn up.

Good way to allow the wholesaler to prove to you that their new design has resolved the problem.

 

[DJR]

Just my $0.02c

I have a new revision of the element that i used on the weekend - it was only just warm to the touch at the old cable junction that used to be quite warm and seemed to not have the excessive heat build up that I had with a previous revision. Happy so far and with a 3 year warranty for a $50 unit I think it is good that they have solved some of the issues with the previous revisions. The importer was quite responsive once I identified an issue with my unit which thankfully gave me plenty of warning before I had any larger safety issue.

 

[b0neski]

Well if posting those emails was illegal then mods should remove the post.

All I was trying to highlight here was the reason why these things have been going "bang".

That is all.

 

[glenwal]

It is only illegal if the email contains either personal information or copy right material.

 

[bonj]

It is only illegal if the email contains either personal information or copy right material.

Incorrect. All material in an email (or anything else, including these posts) is copyright of the author. Copyright is civil law, with only criminal ramifications for things like piracy.

In this case, the copyright owner (author) would have to defend the copyright themselves. If you fail to defend your copyright, you lose ownership of the work.

 

[bigfridge]

It is only illegal if the email contains either personal information or copy right material.

Sorry, but I don't beleive that is correct.

email is a written work that once created is copyright protected by the author, hence you cannot post in a public forum any e-mail sent to you privately without breaching the copyright laws. You cannot post private e-mails without the authors specific permission to do so.

Just because an email was sent to you as a private communication does not mean you then own it and can do with it what you like. Additionally, once the email has been posted to a public forum, it does not make it available for reposting, copying, or any other use. The author still retains the copyright and hence you need the express and written consent of the author.

 

[Maltyfingers]

i've had 2 of the previous elements replaced under warranty.

the new one has just split the cord. now there is an exposed wire.

Please stop selling these things.

 

[bum]

All material in an email (or anything else, including these posts) is copyright of the author.

The author is clearly attributed in the "offending" posts - which is where a greater ethical issue arises, IMO, but that is by the by.

 

[seemax]

Got my element replaced today at KK

I noticed the cord was floppy on the last brew, took a closer look and the insulation is frayed but the wires seem ok (for now!).



The new looks exactly the same...



Given it's running 10A for long periods, the problem could mostly be fixed by larger wire.

Think I might get myself a few of the uxcell elements.

 

[Wolfy]

I noticed the cord was floppy on the last brew, took a closer look and the insulation is frayed but the wires seem ok (for now!).

I noticed with two of mine (new last month, still unused) that the the outer black insulation comes easily out of the white plug just by flexing it. With the new one(s) it's not so much fraying of the insulation but that it was not long enough or held securely on the inside of the plug. I had one replaced and wrapped some duct-tape around the others so that they can't flex and put stress on the outer-insulation at that point.

 

[b0neski]

The cord is 1.5mm2 cross sectional area which is 100% suitable for 10 amp continuous..... well closer to 9 amp at 2200 watts.

You'll find that inside that white thing is filled with epoxy resin (Arildite) which is only good for about 60 degrees before it starts deforming. So once the glue gets too hot and the insulation gets to hot it all starts to shimmy apart, then eventually when the internal insulation breaks down, you get something like this:

 

[Filby]

Its interesting that my two elemtens are 2.5mm2 conductors and its not the wire that's failing but the brass crimp connectors used to connect the copper conductors to the element wires. The crimps are either not rated to 2200w, the crimp section is too small creating a hot spot or there is mild arcing occurring in the crimp. Both elements have failed at the crimp, not the cable itself

Got a replacement element from KK a few weeks but havent had a chance to run it yet. If this issue is solve these elements would be the dogs danglies!


Fil

 

[Jay Cee]

Not that I'm upgrading my kettle anytime soon, but this was a timely thread. Had planned to drop about $1200 on a keg system and other odds & sods from Keg King later in the year, but based on the comments in this thread, I'll be looking elsewhere for the gear. Probably local, so I can deal face to face should any warranty issues arise.

 

[kjparker]

Not that I'm upgrading my kettle anytime soon, but this was a timely thread. Had planned to drop about $1200 on a keg system and other odds & sods from Keg King later in the year, but based on the comments in this thread, I'll be looking elsewhere for the gear. Probably local, so I can deal face to face should any warranty issues arise.

I think you'll find that as a whole people have no problem with keg king's products.

These elements are really the main product people have issue with

 

[QldKev]

Often, you just get what you pay for, cheap products.

 

[spog]

+1 cheers...... spog........quote name='b0neski' date='Jun 4 2012, 08:54 PM' post='920484']
Well if posting those emails was illegal then mods should remove the post.

All I was trying to highlight here was the reason why these things have been going "bang".

That is all.
[/quote]

 

[Wolfman]

I think you'll find that as a whole people have no problem with keg king's products.

These elements are really the main product people have issue with

I've had a hell of a time with the grain mill I bought from them!

 

[QldKev]

The cord is 1.5mm2 cross sectional area which is 100% suitable for 10 amp continuous..... well closer to 9 amp at 2200 watts.

You'll find that inside that white thing is filled with epoxy resin (Arildite) which is only good for about 60 degrees before it starts deforming. So once the glue gets too hot and the insulation gets to hot it all starts to shimmy apart, then eventually when the internal insulation breaks down, you get something like this:

Ouch, that looks scary. 240v waiting to kill you.

QldKev

 

[Mountain Steve]

Hi all,
Just registered today and sorry to introduce myself in such a way but I have been a keen reader of the forums and have enjoyed much helpful and collegial info from you guys.

I have had a long read of this thread because I too am now on my 2nd burn-out of a KK heater.

About a month ago my first unit's wiring melted. I phoned KK and mentioned my problem (same wiring burn as mentioned previously) they said to post back my burnt one for replacement and that there had been some issues with the terminals in a batch sold earlier in the year (They were very understanding and happy to help) ... I posted mine and after a week later still no reply. I emailed and their reply was that my return had not arrived. I emailed back my disappointment and the next day Kee emailed saying a replacement would be sent regardless and that my return was probably held up in the post (I did send it standard parcel, like Kev, I didn't want to invest too much in what was a dud!) I was impressed with Kee's service.

The new unit arrived in a couple of days and 2 runs went very well. I had fortified the wire with insulation tape to avoid the sagging issues described in this thread... Today the new unit **** itself in a major way with smoke and melting stuff everywhere! I consider myself pretty lucky... from reading here it sounds as though it could have been worse.

I'll be phoning Kee tomorrow to express my disappointment (again) and see what he has to say. Like many in this thread, I'm happy with KK's service and most products... I just wish this particular one was better!!!

Just thought I'd share my experience. Here's hoping for 3rd time lucky!

Cheers
Steve

PS: Thanks for all the alternate element ideas! Keep up the good work.

 

[Logman]

Is this problem only with the one where the cord is part of the element? I notice there is a newer model that has no cord attached to the element, but rather a socket and a computer style cord plugs into the back of them. Has anyone had an issue with the new one?