I recommed they are shipped with gel ice packs and packaged as well as possible to keep Aust post at bay.Better to buy in the cooler months and have it shipped then use at your leasure during the heat.
GB
good advice!
I recommed they are shipped with gel ice packs and packaged as well as possible to keep Aust post at bay.Better to buy in the cooler months and have it shipped then use at your leasure during the heat.
GB
I am glad you sorted it out.Now to make this clear for one and all there is no flame here, There is only one way to ship Wyeast and it is made VERY clear by Wyeast as follows.Spoke to Ross, and turns out I was just being an idiot. Because I've never used these before I assumed all the packs should be the same size, this pack is a Belgian yeast and it was double the size of the others, Ross attributed it to the fact that the yeast just found nutrients that the other yeasts can't/don't eat (being a high attenuation strand). Now I know so all is good.
(I was going to delete this thread because I don't think AHB is a place for flame between distributors etc. But I reckon someone else new to liquid yeast might find it helpful. )
You buy it not shipped with Gel Ice at your own risk.
GB
Ross Not much consolation for the brewer when goes to pitch and his yeast and it doesnt work.As I have said I have been selling wyeast for years and have only had to replace one smack pack.I think those Wyeast Shipping guidlines are there for a reason.If I read your statment correctly and I appologise if Im wrong you are going to sell out of date yeast and personally guarantee that as well ?We don't need Wyeasts limited 6 month guarantee as we personally guarantee the yeast we sell.
Any Wyeast we sell that doesnt fire, will be replaced free of charge, no arguments, regardless of age.
cheers Ross
Ross Not much consolation for the brewer when goes to pitch and his yeast and it doesnt work.As I have said I have been selling wyeast for years and have only had to replace one smack pack.I think those Wyeast Shipping guidlines are there for a reason.If I read your statment correctly and I appologise if Im wrong you are going to sell out of date yeast and personally guarantee that as well ?
Cheers GB
I for one am a bit over this retailer "mine's bigger than yours" crap. Leave it to the customers to report good or bad service.
Thats Great Ross Im sure Your customers and Wyeast will be happy to hear it.GB,
Icepacks certainly help & as I keep repeating, we will have them available shortly for those that wish to use them.
They have very limited effect though without adequate insulation & as I've said, we are working on something (if it comes off) that we believe will work much better. The bubblewrap they currently get sent in, appears to be quite adequate from ALL the feedback we've had.
.....& yes, we will be guaranteeing any out of date yeast we sell....assuming we ever have any B)
cheers Ross
You seem to have missed the point , there shouldnt be any bad service.I for one am a bit over this retailer "mine's bigger than yours" crap. Leave it to the customers to report good or bad service.
You seem to have missed the point , there shouldnt be any bad service.
GB
I have been selling Wyeast for a few years and have not seen this before , so far I have had to replace one smack pack due to unknown spoilage.Not a bad record I would say.
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