getting cut off - respect for bartenders

[Pickaxe]

Just wanting to gauge people's attitudes to getting cut off at the bar when you get too pissed.

I'm a bartender, cut someone off at a family function for being a nob and taking the piss and insulting my bar staff. Copped an hour of abuse from the family for the privilege.

What are people's experiences getting or knowing someone that's cut off? **** with me or my colleagues, expect to get cut off, but how is the rsa policy effecting people's pub experience?

 

[stevemc32]

We tend to have a laugh if a mate gets cut off as we're all generally as drunk as each other but it's never a major problem or something we'd cause trouble over. It's more that the one who got cut off cops shit for the next couple of hours for letting it show.

 

[mash head]

I know or knew a bloke who died recently after continually being served after he shouldn't have been. He tried to drive home and didn't make it.The law are now looking at those who served him and from the sounds of it some one or establishment is in the shit. So its good to say you've had enough as it your job as a responsible person. I know he chose to drive and could have gotten pissed at a mates place and done the same, just trying to say as a responsible server of alcohol you have responsibilities.

 

[doon]

Was the guy at the family function actually drunk or just being a dick?

 

[tcc]

how can you really tell?

 

[Rocker1986]

Can't really say as I've never been cut off. I usually cut myself off because I know when I can't drink any more. Sure I've already had way too much but still. I don't generally get to that point any more though.

I did get asked to leave the casino one night for being "too drunk" when all I was doing was sitting on a stool having a chat with a mate. That pissed me off because I was doing nothing wrong, just sitting quietly having a chat, not swaying around or nearly falling asleep or anything. I don't even think I had a drink in my hand. Stupid moron of a security manager or whoever the **** he was mustn't have liked the way I was dressed or something. <_<

 

[yum beer]

Personally I think that a lot more people should be getting cut off....the law is there for a reason.
All the drunken idiots on the streets after pubs shut or even just during the night have been continually served somewhere in clear breach of RSA guidelines.
Th RSA is there to protect people from drunks, about time it was put into place properly.
Maybe we will see reports about 2 males fighting after testosterone levels got too high while having a few quiet drinks with mates.

I say good onya for cuting him off, though I would of cut off every fucker afterwards that complained about it as well.

Taken to its proper wording, it is a breach of RSA guidelines to serve a 2nd drink to any customer.

 

[doon]

Well I guess it doesnt get enforced properly as places would go out of business wouldn't they! Sorry you've had one no more!

 

[whatwhat]

I guess you have to look at the reason that the so called offender is being cut off the bar for. It is easy for the bartender to say that a paying customer is to drunk to be served again when the real reason is that they were just rude or not liked by the staff. Lots of people are rude without being drunk...

I have worked in most capacities in pubs and clubs and i found more often than not I had to back my staff who were really the unreasonable ones towards patrons. A little power goes a long way when your on the side of the bar with the drinks.

I am all for the proper application of RSA but sadly that never really happens, and thats what customers find really disappointing..

IMHO

 

[hellbent]

I had a mate cut off once and as he was going out the door he told the barman to "stick his pub fair up his arse!" then stormed out the door....next minute the door opens again and it was my mate who yelled out to him to "pull it back out again tomorrow" as he will need a beer!

 

[Pickaxe]

Was the guy at the family function actually drunk or just being a dick?

Both. He wasnt wasted, but he was clearly drunk. The problem was he was acting like a drunk 17yr old. I gave him a few chances, and he continued to not just be the dick that he is, but mock and insult me. I can handle rudeness, hey, that's hospitality, but when you begin to mock me, that's when I take offense and when they can get fucked.

how can you really tell?

glazed eyes, slurred speech, loss of dexterity. the guy was pissed, clearly.

The thing with me is, you can get pissed (not falling over pissed, but pretty blathered at my bar IF you can treat the staff and others around with you with common decency and courtesy. The minute that stops, is the minute I cut you off.

EDIT : That being said, if your a danger to yourself or others because of levels of intox, that goes without saying, no more.


Bascially, if you can handle your piss, you can drink. If you cant, **** off.

 

[Toper]

I recently did the RSA and can see what barstaff have to go through.Copping abuse from pissed idiots isn't what they sign up for,so cut the dick off no probs.I've been knocked back a few times when visiting Melbourne, for being too 'inebriated' , and apart from one which I think was more because of my age ,they were all deserved,finished my drink and politely left. Being polite to barstaff is common sense if you want to get served.

 

[Pickaxe]

I agree it definitely should be put into practice more often, but when your a 20yr old bar maid or man, you really lack the mentality to manage drunks, levels of intox etc. That is a part of the problem too. Its a fine balance from being a prick, to looking after the wellbeing of all your patrons.

Cutting someone off can actually bring about violence etc. as well. But if you're gonna get someone that wasted on vodka red bull all night, expect the worst.

 

[Pickaxe]

copping abuse? I had the parents of the 40yr old man I cut off abuse me periodically for nearly an hour. I am a fuckwit, a wanker, and apparently I ruined their family get together. The mother was insanely angry. I cut them off too.

Funny, if the bloke hadn't been a dick to me, i would have left them alone.

All they needed was common courtesy, and eventually I would have served the guy after a little break, just to slow him down.

Mind you, this is in a restaurant area where there are families with children. There's a level of behaviour expected in an all age area.

Common courtesy. Goes a long way.

 

[Samuel Adams]

 

[whatwhat]

copping abuse? I had the parents of the 40yr old man I cut off abuse me periodically for nearly an hour. I am a fuckwit, a wanker, and apparently I ruined their family get together. The mother was insanely angry. I cut them off too.

Funny, if the bloke hadn't been a dick to me, i would have left them alone.

All they needed was common courtesy, and eventually I would have served the guy after a little break, just to slow him down.

Mind you, this is in a restaurant area where there are families with children. There's a level of behaviour expected in an all age area.

Common courtesy. Goes a long way.

Are you trying to justify your decision still.
I guarantee these people can't care less about you anymore.


Your in customer service, nothing more. Remember where your bread is buttered.

 

[Mardoo]

Your in customer service, nothing more. Remember where your bread is buttered.

Actually the law (here in Victoria) says "drunk, violent OR quarrelsome" patrons must leave a licensed premises when asked. Even if they think their money makes them god

 

[manticle]

Always loved that line: If you are drunk, violent or quarrelsome, you MUST leave the premises when asked.

"um excuse me sir - would you mind quietly putting down that broken glass you are currently using to cut up that lady's face? I'll call you a taxi if you like?"

Better would be 'If you are drunk, violent or quarrelsome, you will be removed from the premises'.

****'em pickaxe. Your call, you made it.

 

[whatwhat]

Actually the law (here in Victoria) says "drunk, violent OR quarrelsome" patrons must leave a licensed premises when asked. Even if they think their money makes them god

This may be so.. I don't dispute your ability to recite victorian legislation. I cant really comment on the incident either as i don't have all the 'FACTS'. I will just say to you that it seems that from what i can read no one was asked to leave? Just "cut off from the bar".

Any who, its me that make me good, not my money.

 

[Mardoo]

Better would be 'If you are drunk, violent or quarrelsome, you will be removed from the premises'.

****'em pickaxe. Your call, you made it.

But that's the best part, when they refuse. "I'm going to remove you from the premises now sir, and do my best to see you make it it past the doorframe, but apologies if you don't." Said it, done it. As you point out Manticle a drunk person losing control quickly becomes a danger to others.

The reason bars are different to other customer service situation is because EVERY patron is a potential liability to the well-being of others. If you don't like that the barkeep is in control of whether or not you get your next drink then drink at home. It's not all about you.

Well done Pickaxe. The only thing I would have done differently is called the cops and had the entire family removed.