Damn AusPost - rant

[Weizguy]

it was the proverbial half not the literal half.

hey I work for Telstra mate, we got to expect to cop it!

...and I work for the Public Service in a Call Centre running Telstra phones and lines.

I know about grief from the public, and have empathy. Was only complaining about my locals.
Specificity is the way to complain (or just moan).

 

[antiphile]

But Coodgee, to get through the job interview process for Telstra, you need to have references to prove your are an absolute a%$(hole! h34r: Sorry, just kidding (unless you're on the IT Helpdesk for business users!).

 

[Bribie G]

I bought a JB HiFi bluetooth speaker set for my man shed, just got an email saying it's on Aus Post this afternoon.

Now let's see.

 

[Exile]

This is true! I have a security camera that watches my driveway, it records the events and never have I seen the delivery person walk up the (steep) driveway/steps to ring the doorbell, they look up it, then write a calling card. Lazy!

Next time stick the video up on Youtube, chances are it will be the next viral video B)

 

[Maheel]

i am waiting on something from Perth

it's now day 8..... tracking number = zero hits.....

now starting to doubt the reliable retailer....

 

[Ducatiboy stu]

Tracking number should show when it was lodged at the PO.

I use them heaps when customers ring and say " Where is my stuff "...to which the answer is mostly " sitting at the PO.."

Tracking number do work and are a god send

 

[Maheel]

Tracking number should show when it was lodged at the PO.

I use them heaps when customers ring and say " Where is my stuff "...to which the answer is mostly " sitting at the PO.."

Tracking number do work and are a god send

not always
i have seen it before with no hits in WA and only when it gets over to QLD it gets a reading like
"at distribution center"

 

[jlm]

I would say I've had about 99% excellent experience with AP while living in melb for 30+ years and 100% during my six months in TAS. Both sending and receiving.

I'd say same here with 30 odd in Bris and 4 here in Launceston. As Stu pointed out **** takes longer to get over the Bass Strait (which is fair enough). I don't know if its happening on the (*******) mainland yet, but I'm getting text messages to say my parcel is ready to be picked up from (insert suburb) post office.

Works well as if you live out of town as I do, you can pick up on your way hame instead of getting home after post office has closed and then waiting for the next day.

 

[Ducatiboy stu]

not always
i have seen it before with no hits in WA and only when it gets over to QLD it gets a reading like
"at distribution center"

You are always going to get some that slip thru the net.

You need to remember just how many parcels Auspost deal with on a daily/weekly basis. Its a F&cking lot, so things will always slip thru

I have personally dispatched over 1000 parcels via Auspost and so far, less than 5 have not made the destination. And I could get the figures to prove it if i wanted ( but i am not )

 

[antiphile]

Perhaps, DucatiBikieMan. But you also have to recognise that some of us aren't as feared as you and we get less than equitable service. Since the VLAD Act (Qld 2013), and recognition that you are an office holder of the Finks, Commancheros, Gypsy Jokers and Black Ulans etc etc), no-one is game to ensure your packages are more than 30 seconds late.

It may be different if you cross the border into the sunshine state and get free bed and breakfast for 25 years, but not many of us have that option.

BTW, do you think I've taken the piss out of you enough yet, or do I need a follow up post? h34r:

 

[Ducatiboy stu]

Perhaps, DucatiBikieMan. But you also have to recognise that some of us aren't as feared as you and we get less than equitable service. Since the VLAD Act (Qld 2013), and recognition that you are an office holder of the Finks, Commancheros, Gypsy Jokers and Black Ulans etc etc), no-one is game to ensure your packages are more than 30 seconds late.

It may be different if you cross the border into the sunshine state and get free bed and breakfast for 25 years, but not many of us have that option.

BTW, do you think I've taken the piss out of you enough yet, or do I need a follow up post? h34r:

I blame all that Guinness at Roches..

 

[Parks]

You are always going to get some that slip thru the net.

I think you'll find the ones that "slip through the net" are the prepaid satchels with tracking that someone puts in a box.

If you don't actually scan it over the counter you won't get tracking until it hits the next distribution centre.

 

[Ducatiboy stu]

I use the Auspost on-line ( business ) site. Each item is entered in and a tracking number given. ( which then gets put against the customer in case they need to chase it down ). Then I load the printer with pre formated stiky labels and print all the labels out and the manifest. Each label has the address and a bar code with the tracking number.

Drop the whole lot at the PO, hand over the manifest and off I go ( to the pub about 200m down the street ). company gets billed every month automatically according to the monthly manifest

Auspost have done a pretty good job of getting the whole bulk customer generated manifests so you dont need to stand in a PO. And it works, and works very well

 

[madpierre06]

Doing best to stay calm, but winding up due to parcel containing yeast and hops from site retailer in Victoria which was picked up from said retailer on Tues arvo still showing in transit, not yet arrievd in Qld. Supposedly left Preston Tuesday evening. Nothing of this is fault of retailer, help and service which went above and beyond expectations was first class!! 475ml glass filled to brim with an excellent head. Am thinking when usinf interstate retailers am goiung to have to get smaller temp controlled parcels sent via courier/speed service options. I'd even be happy to split orders, as expensive as that might work out. Looking at AP site minimum ETA is 3 -4 days. And how many millions does their Chairman/CEO/tea lady bloody get?

 

[DU99]

Parcel service around my area is always in the morning..the driver always comes to the door and knocks,if not home leaves a card or if it's small parcel leaves inside the wire door.I think it's the way it goes thru the centre's is the major concern.

 

[madpierre06]

Yeah, am figuring that is the case. Working on checking status tonight, if it doesn't show up in a depot here this evening.........Cliffy Young coulda got here quicker.

 

[kaiserben]

I'm having good experiences with AusPost's Parcel Locker system.

I'm registered at 2 Parcel Locker sites (one outside my workplace and another down the street from my home).

This arvo I got a text message telling me a parcel had arrived. It was an express post satchel, some yeast & hops I'd ordered the previous day from an interstate HBS. I went and collected it this evening. Saves me the hassle of getting a card and then not being able to collect it til the planets align and I can get to the post office while they are open.

 

[manticle]

My postie leaves me a parcel calling card that tells me where on the property s/he left it. Discreet, out of weather, inside the property.

 

[Ducatiboy stu]

Are you sure thats not a card from the police crime scene following a break in.....

 

[zeggie]

I'm having good experiences with AusPost's Parcel Locker system.

I'm registered at 2 Parcel Locker sites (one outside my workplace and another down the street from my home).

This arvo I got a text message telling me a parcel had arrived. It was an express post satchel, some yeast & hops I'd ordered the previous day from an interstate HBS. I went and collected it this evening. Saves me the hassle of getting a card and then not being able to collect it til the planets align and I can get to the post office while they are open.

Yep same! Highly recommend the Parcel lockers.
Always on time, doesn't end up sitting in a post office with a card in the mailbox, and can go pickup late at night if I so desire.
The fact I haven't had a single parcel go missing confirms my suspicions that someone is getting into my mail at the house.