I think I praised/defended AusPost earier in this thread, but now ...
Had a stainless steel pipe (regular post, padded with bubblewrap) arrive to a Parcel Locker crushed/bent at one end.
The company that sold it to me agreed to send a replacement (Express Post). When it hadn't arrived after 6 days (4 week days) I contacted the company to check what had happened. A bit of back-and-forth and eventually, 9 days after it was sent, AusPost Parcel Locker service texts me saying that my parcel was not suitable for Parcel Post and that I'll need to collect it from the Post Office. I'm fairly sure the only reason why AusPost eventually got around to contacting me is because the seller was asking wtf was going on.