I got an all grain kit with the urn. It was milled by the supplier so it might be that some of it was ground too fine. More likely that Bribie G has the truth of it though, as the supplier milled it specifically for BIAB for me.
Same thing for me when I purchased the urn (part of the deal), must have even been the same supplier.
Mash in was at 56c, at which point the temperature dropped down to around 52c. It was after mashing in that I found I couldn't get the temperature to go anywhere.
Put you bag in and get your water up to about 66-67C, then stir in your milled grain, get all the dough balls out, recheck your temp. You shouldn't have to raise it more than 1 or 2 degrees at the most. Pull the plug. Then like Bribie said, insulate it, I just use an old sleeping bag and over the hour I might lose about 1 degree.
After an hour, crank that baby back up (my dial is set at 105C for a boil), and let it roll.
Step up to step mashes after you've done a few single steps first. Get some easy successes under your belt, you'll enjoy it more.
there are few holes around the edges of the strainer which makes the kind of rapid circulation I need difficult.
I leave that strainer in during the mash, but the comment by Liamsnorkel makes perfect sense.
I usual pull mine out before the boil.
I'm thinking I might just run some cord through a few holes in the strainer so I can pull the whole thing up occasionally to stir at the base.
Cooking string works well. I've bent the end of some Stainless rod into a hook and fish it out which works ok too.