Yep, the retailer ended up compensating me. But that was only after about 6 months of emails, numerous case managers, and assistance from the TIO.
If it wasn't for the TIO I wouldn't have found out about the mistake made by the provider with the service charter agreement, and would have spent many more months arguing with case managers.
That being said, it didn't get me connected any quicker, but the $'s they paid out eased the pain.
If it wasn't for the TIO I wouldn't have found out about the mistake made by the provider with the service charter agreement, and would have spent many more months arguing with case managers.
That being said, it didn't get me connected any quicker, but the $'s they paid out eased the pain.