Econwatson
Well-Known Member
- Joined
- 26/11/12
- Messages
- 309
- Reaction score
- 56
Evening all, I'd just like to share my experience with the guys at Boatrocker.
I made a comment a few weeks back that I had tried the Boatrocker Alpha Queen Ale and hadn't liked it all that much. Got a reply in the thread from head brewer, Matt who said to PM him about it. He explained it was probably from one of their batches that were brewed under contract and arranged to have a mixed six of their core beers delivered to me. I got two of the Alpha Queens, two of their SMaSH New World, and two of their Hop Bombs. All were delivered by Tim to me, at a location of my choosing (I was out when he called). It wasn't a 'here's your beer, bye" sort of drop off either. It was delivered by somebody with an obvious passion for beer and enthusiasm about the product, and we chatted for a good while.
It's really nice to be able to give a good story about customer service for a change. I've tried the fresh Alpha Queen, and it was tops, a very different beer to the one I had at Mrs Parmas a few weeks back. Looking forward to trying the others.
Kudos to Boatrocker, and best of luck to you in the future.
I made a comment a few weeks back that I had tried the Boatrocker Alpha Queen Ale and hadn't liked it all that much. Got a reply in the thread from head brewer, Matt who said to PM him about it. He explained it was probably from one of their batches that were brewed under contract and arranged to have a mixed six of their core beers delivered to me. I got two of the Alpha Queens, two of their SMaSH New World, and two of their Hop Bombs. All were delivered by Tim to me, at a location of my choosing (I was out when he called). It wasn't a 'here's your beer, bye" sort of drop off either. It was delivered by somebody with an obvious passion for beer and enthusiasm about the product, and we chatted for a good while.
It's really nice to be able to give a good story about customer service for a change. I've tried the fresh Alpha Queen, and it was tops, a very different beer to the one I had at Mrs Parmas a few weeks back. Looking forward to trying the others.
Kudos to Boatrocker, and best of luck to you in the future.