proudscum
Well-Known Member
- Joined
- 17/9/10
- Messages
- 471
- Reaction score
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I ordered some Camlocks in January and then realised i needed to add to the order which was fine,but the parts had sold out.Waited 2 weeks parts back in stock ordered and payed for.Cool had a couple of 1/2 pounds of hops thrown in as there was space in the box and i thought $8 1/2 pound was fine.two things have happened 1/2 the order has turned up 8 weeks ago.
send email after email then ring half camlocks missing and 1/2 pound of hops(refunded while on the phone)still waiting 2 more phone calls to the states after not getting a tracking notice after more emails asking for one.
LJ501deleted full details
Priority Mail International Parcels
Electronic Shipping Info Received
April 02, 2012
International Letter
so the parts are still in a warehouse somewhere and for some reason after 5 weeks havent made it to the post office.
to top it all off i went to brew with the hops and then realised the Perle had no information on the Food saver bag that they had been sent in(All our hops are flushed and foil bagged proudly advertised on the web site)and smelt of cheese so binned the Willamette as you will see from the photo are brown loose and best of all mouldy.
The lesson i have learnt from all this is to research companys via other brewing forums to see what other customers experience has been and what the customer service is like.
i have resisted posting this, but take this as a warning if they screw your order up it pays not to hold your breath for a quick fix you may go mouldy.
send email after email then ring half camlocks missing and 1/2 pound of hops(refunded while on the phone)still waiting 2 more phone calls to the states after not getting a tracking notice after more emails asking for one.
LJ501deleted full details
Priority Mail International Parcels
Electronic Shipping Info Received
April 02, 2012
International Letter
so the parts are still in a warehouse somewhere and for some reason after 5 weeks havent made it to the post office.
to top it all off i went to brew with the hops and then realised the Perle had no information on the Food saver bag that they had been sent in(All our hops are flushed and foil bagged proudly advertised on the web site)and smelt of cheese so binned the Willamette as you will see from the photo are brown loose and best of all mouldy.
The lesson i have learnt from all this is to research companys via other brewing forums to see what other customers experience has been and what the customer service is like.
i have resisted posting this, but take this as a warning if they screw your order up it pays not to hold your breath for a quick fix you may go mouldy.