Buyer Beware

[PostModern]

"We are not in the coffee business serving people, we are in the people business serving coffee"

Truer words never spoken.

You are in the drug business serving caffeine addiction, but with a smile.

 

[boingk]

You are in the drug business serving caffeine addiction

What? Never... [*hand jitters of its own accord towards coffee machine*]

 

[Pollux]

You are in the drug business serving caffeine addiction, but with a smile.

I'm not sure where they pulled the quote from, we are a casino not a coffee shop..

I am in the sales industry, I sell hopes and dream at inflated prices, but with a smile

 

[PeterF]

I was at ESB today, on my home from a business trip in Sydney to the South Coast and I picked up an order I had emailed thru last week.
Everything was ready to be picked up, paid and left, no problems.
I did notice that most of the tins of goo are no longer there but are probably at the other shop.
Arrived home checked my voice mail and there was a call from Richard from ESB - I had left my credit card at the shop.
A round trip to ESB is 5 hours on a good day.
Phoned ESB and Richard had left for the day but the guy I spoke to took my address and will put my credit card in Express post tomorrow.

Pretty happy with that service!!

I think that the ESB store will be doing only all grain stuff and the other store will be more K&K stuff.
At the moment they are still getting their act together and I hope for their sake and ours everything will work out.

Cheers Peter

 

[rwmingis]

ESB has been slipping for a while ever since Mel got "sick" and the shop closed temporarily and was then bought out by the other fellas. Have had nothing but disappointing experiences there since then.

+1. My LHBS apparently had problems with them after Mel left, and doesn't buy from them anymore. Mel did a good job with that place, shame he's not there anymore. I hope the ESB boy's take all this on board, they have potential to be great again, just need to pay a bit more attention to customer service.

At least, I hope that's the moral anyway, and we're not just ranting...

 

[wambesi]

I was at ESB today, on my home from a business trip in Sydney to the South Coast and I picked up an order I had emailed thru last week.
Everything was ready to be picked up, paid and left, no problems.

I never knew the "previous owners" but as stated before the couple of times I have got stuff there (only in the last six months) have been good experiences.
As mentioned above phoned through and told them I'd be there at xxx day/time and the box has been waiting there ready to go.

 

[Ducatiboy stu]

I hope this does not turn into an ESB bashing session, it would be totally unfair


Customer service IS THE MAIN THING in business...

I have bought from G&G, Grumpy's & Craftbrewer.

All of them have been great to deal with and I wont suggest one over the other.

I work in the customer "satisfaction" arena..


Sometimes you win a customer....sometimes you loose one...

 

[Jase71]

lose

 

[porky]

lose

thank you

 

[Ducatiboy stu]

Spellink

lose

loose


luv

love

 

[InCider]

Loos.

 

[Jase71]

Oh so we can just make anythink up ? how about Luce ?

 

[Uncle Fester]

As well as wallet and credit card, go to Bunnings first and obtain a hand trolley

And, from all reports, catch a cab!

 

[mwd]

Loose as in not tight

Lose (Leews ) as in Lost Channel 7 tonight at 10:30

 

[clatty]

Another lost customer here.

I ordered 2 vials of WLP001 and received the "thankyou for your order" email on the 25/11/08. Fair enough it "may" have had to come in from the states or elsewhere but after two emails (no response) and a phone call (we'll get that out soon). It finally arrived in just over 8 weeks.

Being reasonably new to brewing I had actually written it off and made a mental note to self... NOOO SPANKYOU.

You live and learn...

 

[porky]

I am glad to see this has become a spelling issue. :lol:

It was pretty much out of date by now anyway.

 

[Ducatiboy stu]

Spellink

lose

loose


luv

love

 

[Screwtop]

Spellink

lose

loose


luv

love

And I for one would never buy anything off Ducatiboy Stu :lol:

Well it needed lightening up



Screwy

 

[Tony]

Stu...... maybe you need Windows Vista to stop all the double posts you leave all over the place

Good to see someone else getting it over a bit of spelling. Bunch of anal so and so's!

Now back to ESB.

As i said before.......... i have placed....... id say over 30 orders there over the years and never had a problem.

They must have read my post because my pack or WLP833 turned up express post today

Well packed also so still up there but a bit of customer corespondence doesnt hurt.

Cheers