I only ever intended to give them the feedback to help them make a better product (we have to help those who help us).
Here is the email I sent them - their feedback form didn't allow pictures so I linked to this thread. I also referred to specific posts by both Ross and Jimmyjack which I hope you don't mind ( I assumed you wouldn't as this is a public forum anyway).
<snip>
Subject: Brewers Beer Filter
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Hi there, several brewers (including myself) who are members of an on-line community "AussieHomeBrewers" (
http://www.aussiehomebrewer.com ) have purchased your "Beer Brewers Filter Kit" recently.
I have a some feedback for you which is mostly positive, but there is one aspect of the product that you could change, which would make it a much more effective beer filter, and quite possibly a bit more profitable for yourselves.
There is a very good discussion on your filters on the Aussiehomebrewer website at the following webpage:
http://www.aussiehomebrewer.com/forum/Beer_Filter-t6642.html
and you can see the results of filtering with the included 1 micron pleated cartridge on page 7 (link below) within that thread. The picture is in the post by a member called "Jimmyjack":
http://www.aussiehomebrewer.com/forum/Beer...-t6642-s90.html
As you can see on page 7 in the post by "Ross" there is quite a large difference between an "Absolute 1 Micron" pleated filter, and a "1 Micron Spun" cartridge which is what I'm lead to believe is included in your kit.
Based on these results, all the people who have bought your filter will be throwing away the two included filters, and purchasing an "Absolute 1 Micron" filter - for the exact reasons discussed in the thread. Which makes it a bit of a waste for both yourselves, and us end users.
You could make your product MUCH better by leaving out the two current filters, and substituting them with one of the 1 Micron absolute filters. I have no idea on the costings of the filters you include, but doing this would also make your own freight cheaper as there would be one less filter to ship.
Everyone who has purchased one off you has been very happy with the price, and especially so with the service, which is why I'm taking the time to fill you in.
I hope this information helps - particularly the very informative thread provided above. Feel free to give me a call on 1800 BIG JUGS (
number edited for my own safety) if you have any questions / would like any more info
Regards
Michael Boots