I emailed Murray's with my feedback and a link to this thread so they could see the discussions. Their response was
G'day Sam,
Thanks very much for the feedback. It is worrying to hear of your recent problems with our pale ale. It is a bottle conditioned beer with live yeast, so storage conditions, heat in particular, can cause problems.
We are also looking at micro results from all batches to rule out contamination. So far our testing has shown no issues which is good, which is borne out by the 'thin and flavorless' description as opposed to undrinkably sour or other major sign of infection.
I would love to replace your beer. Can you please send your address details and I will get some out to you ASAP.
Thanks again,
Shawn
Shawn Sherlock
Head Brewer
Murray's Craft Brewing Co
3443 Nelson Bay Road
Bobs Farm NSW 2316
Ph 02 49826411
Fax 02 49826766
It's good to see they are willing to replace the beer even though the problem is most likely handling after it's left Murray's. I'll post back here with comments once they arrive and I get to try them again