Craftbrewer Service

[PistolPatch]

Opened one box and there is a Batz sticker in it!!

Hah! Your delivery even arrived with a sense of humour!

Showed this thread to my son Josh & he was grinning from ear to ear... He leaves school end of next week & is joining the Company full time - he's really excited & it will be a huge help to me with the new products & projects we have lined up

Josh - Looking forward to having you do something on the internet that gives you a grin from ear to ear but is also actually responsible and doesn't worry your parents (Mate, always delete your internet 'History' ) Congratulations to you - you are now helping to run one of the world's best beer porn sites!*

Newbee AG'ers/Keggers - Take a few minutes to research Craftbrewer's prices and products. This will help you appreciate more what a great business this is. For example, I don't know of anyone else who can vacuum-pack your crushed grain in Australia. This means you can order 3 or 4 brews at a time and mash them up at your leisure. You may occasionally get a punctured bag. Think I've seen one out of maybe 12-15 packs, but even then, you still have quite some time up your sleeve and you aren't paying extra for this packaging anyway. On the kegging side, the John Guest fittings are brilliant and I think are the same price or cheaper than the old-style fittings. (Someone correct me on this if I'm wrong.)

And don't hesitate to give Ross a call. When you are starting out, simple yet correct voice to voice advice is invaluable. And, now that Josh is on board, he'll probably have nothing to do anyway

Just thinking now that I actually currently pick up a few of my orders and perhaps should continue to do so when I move to Perth. I'm pretty sure that the beer/entertainment/knowledge value will probably cover the air fares - lol. If Batz, Bindi, Screwtop or TidalPete are there, it certainly will!!!

*Josh, if you want me to edit that paragraph, let me know

 

[razz]

Only 16 lines in that post Pat, there getting shorter !

 

[ScottKemp]

Hi All

Just adding my 2 cents worth.

I recently just bought everything to set up and run 2 kegs including a celli tap for my fridge and being a kegging virgin, Ross's advice was great as are his prices and delivery times are 2nd to none.

 

[Batz]

On Ya Josh :beerbang:

I am sure you will do well with Craftbrewer, you have been doing this already of course,it'll be better than school I can tell you!

"School days are the best days of your life"............********!

Nice to see you get a little help too Ross,more time to sit at the bar with Pete,Screwy and Me
Anyway all the best guys and I can't agree more with the past comments.

Free Batz Brewery stickers ! WTF?


Batz

 

[jeddog]

NICE WORK ROSS!!!!
a beer from all of us :beer: :beer: :beer:


Craftbrew Rocks :super:

 

[Doogiechap]

I have just had a very positive experience with the bloke. I email him asking about details of beer tap that I have bought from overseas (ultimately a competitor) and how it will interface with his beer line/ Co2 regs etc.
He quickly emails me first then follows up with a phonecall to further clarify (he had to go searching for the number off his database to get hold of me). What a man ! Thanks Ross, Regulator, line and fittings ordered.
Another satisfied customer !
Cheers
Doug

 

[Ross]

I'd like to also add my thanks to this thread for the honesty shown by Mark Manchester (The Rook)

We acciddently sent him 2 temp controllers instead of the one ordered - Not only did he call us to let us know, but sent it back by return mail with a small xmas gift (which Josh is now wearing) as well :super: .

Thanks mate, you're a champion :beer:

cheers Ross

 

[berapnopod]

Just received an order from Craftbrewer. Would also like to vote for excellent service!
Thanks Ross and co!!!

Berp.

 

[kc_ksom]

G'day Guys

I ordered some Kegging gear from Ross aswell, He was very informative and gave me a good indication of what I needed for tapping a keg set up. I oreded a Celi tap and fridge shank which looks really nice, some quick disconects MFL fittings, MFL john guest fittings and some beer line, which was all the very best quality. I basically got the whole set up for what my local HB shop sells for a brumby tap and shank...

After it arrived, I was unsure how the John Guest MFL fittings work, I rang him and I was given the strict instructions to fit them on the line, "umm Casey you just push the line into it, lol....." I was thinking all this technical process of getting the line in, when the obvious just diddn't jump out and bite me on the bum, lol... Sorry bought that Ross !!!!

Can I just recomend you all get a celi tap before there all gone... Bloody awesome... Will get some pics up of my bar when im nearly done...

Casey.

 

[Duff]

Add me to the list. I had a US hop order from Craftbrewer turn up yesterday, but by accident one of the hops was incorrect. No biggie, I posted it back and this morning not only did my Warrior show up, but also a free pack of Centennial.

Cheers Ross and Josh :beer:

 

[Ross]

Brewers, rather than start a new thread & it is in context...

At Easter time the regular mail deliveries slowed down to sometimes 7 working days - Therefore, due to the expected slow up of mail over Christmas I've removed the regular mail option from the site until January.
The extra cost for Express is minimal & ensures any order placed before 3pm (with confirmed payment) arrives with you the next day (subject to being in express post zoning).
If you have any issue with this, just select "freight enquiry" & post your comments in the box provided & we'll accomodate your wish for regular mail.

Cheers Ross

 

[kirem]

Hi Ross,

Further to your express post zoning;

Express post is great if you are in a major city or location. In my experience most country locations, including mine in Mildura, express is no quicker than normal. I would prefer to pay extra for a courier service, they work very well to region areas.

Kirk

 

[Ross]

Hi Ross,

Further to your express post zoning;

Express post is great if you are in a major city or location. In my experience most country locations, including mine in Mildura, express is no quicker than normal. I would prefer to pay extra for a courier service, they work very well to region areas.

Kirk

Kirk, I agree & we use couriers frequently. Just select "freight enquiry" & make your request - no problem

cheers Ross

 

[tangent]

I've been getting "overnight express" packages from QLD and Sydney in 48 hours instead of 24. Seems either Aust Post is a bit crap in Adelaide, or my local contractor is a bit slack

 

[Ross]

I've been getting "overnight express" packages from QLD and Sydney in 48 hours instead of 24. Seems either Aust Post is a bit crap in Adelaide, or my local contractor is a bit slack

Tangent, if Auspost fail to deliver in 24hrs within the "express zones" you are entitled to a full postage refund. I'll happily persue this for any customer recieving late goods.

cheers Ross

 

[Stickler]

Just another testimonial, simply excellent products and service.

I wish every business was run like this. Thanks Ross and Josh!!.

cheers, Nick

 

[craig maher]

Yep I agree - placed an order late last Wednesday night and it was on my door step before Friday lunch time.

Where do you get service like that these days?

Cheers Ross and Josh :beer:

 

[Finite]

Wonderfull service,

Ross even kindly offered to divide my hops to get me started for my first AG because I dont have any scales yet. Champion.

 

[bonj]

When the packing boxes for my order didn't arrive in time, Ross personally drove out to my house and delivered my order. He even brought me a bottle of his 200IBU Lucy Lupin Imp APA. Now that's service!

Thanks Ross!

 

[benno1973]

Another vote of confidence here.

I ordered a new Marga on Tusday afternoon and it arrived Thursday morning. I wish all businesses I dealt with were so good at backing up their sales with professional service!

And gotta love Fixa's post on modifying the marga!!!