I apologise for the long thread, but to be fair to Brewersdiscount, I felt I needed to include all correspondance. If it's a bit long for you, just scroll the the end, and read the last quote.
OK had a pretty shocking experience with Brewersdiscount. I include all our correspondence. You can make up your own mind.
19 Dec: directly rang Terry from brewersdiscount to ask about the best way to buy kegs. 5 minutes later I put 6 kegs on order through paypal.
About 23 March (over three months later): I rang Terry to ask about where my order got to. He said to give him an e-mail of the paypal purchase, and he would get back to me within the day. He didnt. I rang back the next day and he said that he was busy, and would attend to my e-mail later. A few days later he responded:
The stuff he said he re-sent me was my original order exactly.
This was a bummer, as I had a heap of fermented wort waiting on the kegs. Perhaps a bit optimistic, but I had no choice, as I was trying to brew for a uni get together.
OK the implication here was that brewersdiscount did everything right at their end, but were let down by the post.
However, I was a bit suspicious that perhaps my order just wasnt processed by brewersdiscount. If this was the case, then I thought their response wasnt satisfactory, as I now had to wait out the delivery time all over again, and over the three months from December to March the price of the kegs actually went down. I felt this was worth enquiring about.
My understanding of brewersdiscount from this forum was that their processes were perhaps not the best, but when they made a mistake, they were fantastic in providing some compensation.
So how to tactfully find out where the error was made? This is how I went about it.
The next day, this:
OK it seems that Terry is saying that the order got lost *before* reaching the post. My response:
And this reponse, received only an hour or so ago
(I added the *s, as I thought the forum may automatically ban posts with the full swear words spelled out).
Case closed (?) :blink:
OK had a pretty shocking experience with Brewersdiscount. I include all our correspondence. You can make up your own mind.
19 Dec: directly rang Terry from brewersdiscount to ask about the best way to buy kegs. 5 minutes later I put 6 kegs on order through paypal.
About 23 March (over three months later): I rang Terry to ask about where my order got to. He said to give him an e-mail of the paypal purchase, and he would get back to me within the day. He didnt. I rang back the next day and he said that he was busy, and would attend to my e-mail later. A few days later he responded:
The stuff he said he re-sent me was my original order exactly.
This was a bummer, as I had a heap of fermented wort waiting on the kegs. Perhaps a bit optimistic, but I had no choice, as I was trying to brew for a uni get together.
OK the implication here was that brewersdiscount did everything right at their end, but were let down by the post.
However, I was a bit suspicious that perhaps my order just wasnt processed by brewersdiscount. If this was the case, then I thought their response wasnt satisfactory, as I now had to wait out the delivery time all over again, and over the three months from December to March the price of the kegs actually went down. I felt this was worth enquiring about.
My understanding of brewersdiscount from this forum was that their processes were perhaps not the best, but when they made a mistake, they were fantastic in providing some compensation.
So how to tactfully find out where the error was made? This is how I went about it.
The next day, this:
OK it seems that Terry is saying that the order got lost *before* reaching the post. My response:
And this reponse, received only an hour or so ago
(I added the *s, as I thought the forum may automatically ban posts with the full swear words spelled out).
Case closed (?) :blink:
I dont stoop to that level let alone with a paying customer... Hell THEY HAVE YOUR MONEY and you have no product... You have more legs to stand on than a millipede...
