Crusty
Well-Known Member
How many of you guys have dealt with Brewers Hardware in the USA?
I've ordered a sanke fermenter kit with thermowell 5 days ago & paid via PayPal. I got a receipt stating the order was processed upon payment but that's all I've heard. I've emailed twice asking for confirmation of shipping & nothing. No reply or any communication as to when it's getting shipped or even if it's been shipped. When I ordered, I put in the comments field that I would like to be notified when the order was shipped just so I know it's on it's way. I'll try again tomorrow but if I don't get a response within the week I'm opening a dispute with PayPal. I'm not sure if Derrin lets people know if their order has been shipped or not as it's my first order & possibly my last. I guess I'm just spoilt with ordering from the sponsors above & being notified of every step in the process which is a bloody excellent way to let your customers know what's going on with their order. He's got 2 days to respond or I'm gunna get nasty.
I've ordered a sanke fermenter kit with thermowell 5 days ago & paid via PayPal. I got a receipt stating the order was processed upon payment but that's all I've heard. I've emailed twice asking for confirmation of shipping & nothing. No reply or any communication as to when it's getting shipped or even if it's been shipped. When I ordered, I put in the comments field that I would like to be notified when the order was shipped just so I know it's on it's way. I'll try again tomorrow but if I don't get a response within the week I'm opening a dispute with PayPal. I'm not sure if Derrin lets people know if their order has been shipped or not as it's my first order & possibly my last. I guess I'm just spoilt with ordering from the sponsors above & being notified of every step in the process which is a bloody excellent way to let your customers know what's going on with their order. He's got 2 days to respond or I'm gunna get nasty.