With all due respect, 30 minutes seems a long time to me.
I did a brew today, and chilled it down to under 21ºC in 10 minutes just using my copper coil immersion chiller.
I also have a pre-chiller but no longer use it very often. However, it is useful in summer when the ambient tap water can be quite warm. I agree with Roller997, you are best to use the pre-chiller only for the last 10 minutes or so for best efficiency. If you are taking 30 minutes to chill your wort, try upping the flow through your normal immersion chiller and see if it makes a difference.