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https://www.kegland.com.au/products/rapt-digital-regulator-spunding-valve No sorry we have had some flow on delays. We have finally the pressure sensor supplier was getting too difficult to deal with so we switched pressure sensor supplier and due to the new shape of pressure sensor we have had...

It's very difficult to stop the condensation in this part of the RAPT chamber. Like all fridges the condensation will eventually form on the evaporator and tubing that leads to the evaporator. The stain is most likely from some copper oxide so something like citric acid solution to clean the...

If the tank got frozen I am guessing the impeller or impeller shaft might get broken. A replacement pump might be necessary.

It's fairly common for this to be condensation so I am assuming this is the issue. In humid environments or when the chiller is getting run and low temperatures the condensation is an issue to be honest. If you email some photos to our customer service team they can probably be of better...

Our customer service team can assist you on that one. From what I have heard is that the most common issues is if customers freeze the bath (due to either too low set point or not enough glycol concentration) and this can damage the pump. Alternatively if they have solids fall into the tank...

It's most likely condensation. Really the only way to stop these condensation drips is by continuing to improve the insulation. It seems to be more of an issue in warmer areas with higher humidity. We are in the process of putting together insulated hose packs for the glycol hoses and also...

Can you please email a photo to our customer service team. I am sure they can offer a fix but I am not 100% sure of the fix myself.

Sorry I missed this one as I was waiting for one of the other customer service staff to get back to me. The flasks are fine in my opinion and all of the flasks have a slight concave at the base of them and this is fairly normaly for an erlenmeyer flask. I think the issue that we seem to have...

I am not sure about this. We have a standing order with Lallemand that hs been delayed a little as we are waiting for the Pomona to get shipped at the same time.

https://www.kegland.com.au/products/brewbuilt-x3-3-inch-ss-tpr-caster-wheel-set These are in stock now by the way

I would agree that the Tilt hydrometer works best when used with the pill repeater. With that said the same functionality can also be achieved if you purchase the RAPT Temp controller. The benefit of purchasing the RAPT temp controller is that: 1. It costs similar price to the tilt repeater 2...

This yeast sounds Amazing. We have tried to order the product but for you home brewers you have to wait as Lallemand have not started to manufacture the 11.5gram packs so they are not available for us to purchase right now. Only the 500gram bricks are avaialble at the moment. We are trying...

I would probably go to BrewTools and see if they can provide you the "heat ingress" figures. I am guessing they should have this type of data. The cooling power of the G20 is 500 watts so as long as the heat ingress is less than about 400watts then you should have no issue. If you do get...

that is strange. I would say the sulfur is coming from somewhere else. It cannot be released from the PBW.

This is really impossible question to answer. If your conical tanks are as well insulated as our tanks like this then it will be no problem: https://www.kegland.com.au/products/200l-conical-fermenter-with-dimple-jacket-and-insulation-unitank As you can see on our tanks they are triple wall so...

Yes very sorry about that. We have made a decision to automatically package the DME and Oat Extract in very large quantities which has made our pricing very efficient. So we now sell the 20kg of DME and Oat Extract in 1kg bags cheaper than what it costs for Home Brew Stores to purchase bulk...

Was it Stellerclean or was it pure "sodium percarbonate"?

The coatings of the cans are highly resistant to acid and are designed for this so I really do not think the smell is coming form the can coating. There is no way that the components in the Stellarsan and Epoxy coating can react with each other and this has already been thoroughly tested and...

Have not heard of this before. The can's and lids have a highly controlled manufacturing process and the only think that touches the beer is the epoxy coating inside the can and this epoxy coating doesn't contain any sulfur. I really think your sulfur is coming from somewhere else to be honest...

I would contact our customer service team If you have a pressure sensor error it might need to come back to us but if you email us with your order number and a recording of what it's doing thats normally the fastest way to rectify the issue.