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In that circumstance it is the executive management that has failed with the structure of the KPI. KPI needs to be contextualised to the job description/role. I am pretty confident I could build a performance review attached to any on site or offsite role. Measuring the ability of someone to be able to solve problems and react/perform within their authority or converse with management to meet the clients expectations in a dynamic environment is not hat hard. It's just a formal way of doing it to meet IR requirements.
