Liam_snorkel
كافر
- Joined
- 16/9/08
- Messages
- 5,800
- Reaction score
- 2,875
Hi Coles,
firstly congratulations on getting the store back up and running after the flood. I particularly enjoy the revamped deli & large range of cheeses on offer, and not having to go to stinking Buranda Woolies. That place is a hole.
Anyway, as a keen homebrewer who also works full time, I find it difficult to make it to one of the local homebrew stores as they aren't open after-hours during the week, and only occasionally for a few hours on Saturdays (presumably only when the store owner could be bothered). Since your store seems to always be open when I go there to buy my groceries, usually two or three times per week, I often think "gee it would be good if Coles stocked homebrew supplies".
Last week while I was looking for chili sauce, I was pleasantly surprised to see that the in-store directory indicates that homebrew supplies are located in aisle 4, but was then quite disappointed to only find sports drinks.
What are the chances of Coles Fairfield stocking homebrew supplies?
Also, before that pesky flood, I was able to find my most favourite ever hot chili sauce, Cholula Hot Sauce. It comes in a small bottle with a wooden cap, & on the label a picture of a nice lady wearing a bathrobe next to some hot peppers. I developed such a liking to this sauce that by the end of last year I was buying it almost every two weeks. Please tell me that Coles Fairfield will stock this magical elixir again.
Awaiting your reply,
Liam Anderson.
------------------------------------------------------------
Good Afternoon Mr Anderson,
Thank you for contacting us regarding the availability of Home Brew at Coles.
We regret to learn of your disappointment with our decision to no longer range this product and would like to extend our apologies for any inconvenience you have been caused as a result.
The decision to remove this product was not one made lightly. Our Merchandise Team is constantly reviewing our product range to ensure that we are meeting the needs of our customers. .
As a result of our assessment, the complete product range of Home Brew products have been removed from most Coles and Bi-Lo stores. There are some stores however, where the customer demand for this range is high and will remain on the shelves.
We are also most concerned to learn that you are unable to obtain Cholula Hot Sauce in our store. After receiving your request, we contacted our Merchandise Team and wish to advise that this product has unfortunately been deleted from our range due to poor sales. We are sorry that we are unable to assist you on this occasion and do hope you will accept our apologies for any frustration this may cause you.
We are however most pleased to learn of your satisfaction with the new store. We take all customer feedback seriously and it is always pleasing to hear about things our customers think we are doing well.
We are constantly striving to improve our business and feedback such as yours is of great value.
Your kind remarks regarding our store have been noted and referred to the Store Manager and Regional Manager for their information.
We appreciate you taking the time to provide us with your feedback. Your comments have been referred to our Merchandise Team for their consideration and information.
Kind Regards
Kate Lyons
Customer Care Consultant
firstly congratulations on getting the store back up and running after the flood. I particularly enjoy the revamped deli & large range of cheeses on offer, and not having to go to stinking Buranda Woolies. That place is a hole.
Anyway, as a keen homebrewer who also works full time, I find it difficult to make it to one of the local homebrew stores as they aren't open after-hours during the week, and only occasionally for a few hours on Saturdays (presumably only when the store owner could be bothered). Since your store seems to always be open when I go there to buy my groceries, usually two or three times per week, I often think "gee it would be good if Coles stocked homebrew supplies".
Last week while I was looking for chili sauce, I was pleasantly surprised to see that the in-store directory indicates that homebrew supplies are located in aisle 4, but was then quite disappointed to only find sports drinks.
What are the chances of Coles Fairfield stocking homebrew supplies?
Also, before that pesky flood, I was able to find my most favourite ever hot chili sauce, Cholula Hot Sauce. It comes in a small bottle with a wooden cap, & on the label a picture of a nice lady wearing a bathrobe next to some hot peppers. I developed such a liking to this sauce that by the end of last year I was buying it almost every two weeks. Please tell me that Coles Fairfield will stock this magical elixir again.
Awaiting your reply,
Liam Anderson.
------------------------------------------------------------
Good Afternoon Mr Anderson,
Thank you for contacting us regarding the availability of Home Brew at Coles.
We regret to learn of your disappointment with our decision to no longer range this product and would like to extend our apologies for any inconvenience you have been caused as a result.
The decision to remove this product was not one made lightly. Our Merchandise Team is constantly reviewing our product range to ensure that we are meeting the needs of our customers. .
As a result of our assessment, the complete product range of Home Brew products have been removed from most Coles and Bi-Lo stores. There are some stores however, where the customer demand for this range is high and will remain on the shelves.
We are also most concerned to learn that you are unable to obtain Cholula Hot Sauce in our store. After receiving your request, we contacted our Merchandise Team and wish to advise that this product has unfortunately been deleted from our range due to poor sales. We are sorry that we are unable to assist you on this occasion and do hope you will accept our apologies for any frustration this may cause you.
We are however most pleased to learn of your satisfaction with the new store. We take all customer feedback seriously and it is always pleasing to hear about things our customers think we are doing well.
We are constantly striving to improve our business and feedback such as yours is of great value.
Your kind remarks regarding our store have been noted and referred to the Store Manager and Regional Manager for their information.
We appreciate you taking the time to provide us with your feedback. Your comments have been referred to our Merchandise Team for their consideration and information.
Kind Regards
Kate Lyons
Customer Care Consultant
