I believe this is a disappointment which could have been easily avoided had you read the product description as it is stated multiple times that these carb caps are not included.Hi Guys...I do have questions if I may. I purchased 2 PCO 1881 Carbonation Cap Tee Piece which I now know need
Plastic Carbonation & Line Cleaning Cap & FermZilla Pressure Caps
I re read the description of this product and do not feel "stupid" for being a bit cranky that the "caps" did not come with it and further these adapters have a thread (as advised by a staff member subsequently) that is a unique thread and these caps are necessary. So after paying freight...I ended up with these 2 adapters without the caps thereby making them useless to me. When I called, I was told that these all are sold separately. The reasons offered as to why this "adapter" product is not sold as a complete item were followed up by my comment, "well surely the majority of people order this product(s) as a complete unit and was told "well this is how it has always been done". The cost of the freight (very small order) was under $10 but it is the fact of timing and the need to re order was a wrong for me that I threw out the adapters. This is not a complaint but if I may be so bold as to offer a suggestion...please put the picture of what I am ordering actually...well... what I am ordering rather than the picture you have which clearly is not what I got nor wanted...it was such a pain in the arse. Given you are a GREAT store and the ever increasing reliance on internet shopping, maybe you could have someone with the "on line retailing" type of experience review the essence of this post simply to make a great business...even better...and YES...I am a retired account and possibly a bit "anal" but hey...this is just some input that may (or may not) help you guys. And I know some will read this post and think...WTF...get a life you old tosser but honestly, it did piss me off, you are a great business and if this post helps you just a little bit...then I am happy. All the best
I am assuming they are not included to keep the price as cheap as possible as some people may already have spare carbonation caps and hence do not need to buy more with the adapter. Not every person is in the same boat needing to buy carb caps with it. In the same vein that you are frustrated that they are not provided other people may be simply annoyed that they must buy the carb caps even though they don't need them if they were provided and the price increased accordingly.
While I do agree that an update to the pictures may be warranted to make it clearer that these carb caps are not provided I think the onus also lies with the customer to read the description of what they are buying. I don't think this is too much of an ask. Just my 2 cents.