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KegLand-com-au

www.KegLand.com.au - A Land of Stainless Steel
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It is a real problem to get stuff delivered without damage but on the other hand it’s also in the interest of the supplier to look at the long term gain of having a happy end user rather than a disgruntled one. At Keg King we basically take it on the chin and if there is damage try to get something back from the couriers. Mostly that does not work because courier companies have a myriad of ways of distancing themselves when this happens. So it means we end up out of pocket but at least our reputation as a supplier is kept intact and clients can deal confidently with us in the future. That is worth more than the short term gain in not having to supply replacement. In addition we also try to ensure the packaging is adequate and fit for purpose. Our bigger fridges now come packed in wooden boxes for example and they are far more robust than cardboard with styrofoam.


Will Fiala from Keg King, I am looking back at this post now and I this email that one of your staff sent to a customers of yours seems to be quite contradictory to what you have said in the post above.


Letter.jpg



I can say the customer was not happy when they posted this letter on social media so I find it hard to see your comments as being genuine.
 

Reg Holt

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Will Fiala from Keg King, I am looking back at this post now and I this email that one of your staff sent to a customers of yours seems to be quite contradictory to what you have said in the post above.


View attachment 122094


I can say the customer was not happy when they posted this letter on social media so I find it hard to see your comments as being genuine.
I have also seen comments on social media about your customer service, I don't see Keg King posting about that. As I mentioned earlier to Ollie there seems to be some sour grapes over Bevie choosing Keg King over you to distribute in UK and Europe.
If you have issues with Keg King take it up with them. Not on AHB
 

KegLand-com-au

www.KegLand.com.au - A Land of Stainless Steel
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I have also seen comments on social media about your customer service, I don't see Keg King posting about that. As I mentioned earlier to Ollie there seems to be some sour grapes over Bevie choosing Keg King over you to distribute in UK and Europe.
If you have issues with Keg King take it up with them. Not on AHB

Yes it's fair to say that Bevie are sour that they have not been able to distribute KegLand products in UK, America and Europe exclusively. They wanted to have exclusive distribution in some or all of these countries but the reality is we already had distributors in these areas so we cannot get rid of an existing distributor just so Bevie can get in. We told Bevie that they could co-distribute our products with existing distributors or purchase off our existing distributors but they were not that interested in this offer. Bevie may have just gone with the second best option which is clear to see in the sales figures too. KegLand outsells Bevie in kegerators, taps and beer dispensing hardware in general for this reason.
 

wide eyed and legless

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Yes it's fair to say that Bevie are sour that they have not been able to distribute KegLand products in UK, America and Europe exclusively. They wanted to have exclusive distribution in some or all of these countries but the reality is we already had distributors in these areas so we cannot get rid of an existing distributor just so Bevie can get in. We told Bevie that they could co-distribute our products with existing distributors or purchase off our existing distributors but they were not that interested in this offer. Bevie may have just gone with the second best option which is clear to see in the sales figures too. KegLand outsells Bevie in kegerators, taps and beer dispensing hardware in general for this reason.
Could also be that Keg Land got overlooked because of the new fridges being released by Keg King. Also they may have wanted a PET fermenter which was more reliable and safer than the ones Keg Land produce, which wasn't going to cause injury to the user. Thereby putting themselves in a situation where they could be sued for damages. Bevie are a huge global company, far bigger than Keg Land and I am sure they would have made their decision wisely.
 

KegLand-com-au

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Could also be that Keg Land got overlooked because of the new fridges being released by Keg King. Also they may have wanted a PET fermenter which was more reliable and safer than the ones Keg Land produce, which wasn't going to cause injury to the user. Thereby putting themselves in a situation where they could be sued for damages. Bevie are a huge global company, far bigger than Keg Land and I am sure they would have made their decision wisely.

Hello Wide Eyed and Legless. Long time no hear. How have you been?

As I was in the meeting with Bevie I can confirm that they wanted KegLand products specifically but the issue was that we were not able to give them any exclusivity on them. So as much as you might want to make it sound like it was because Bevie did not want KegLand products this is simply not true. We are also not being sued for damages and neither are any of our distributors so it just sounds a bit like you are making this stuff up.
 

wide eyed and legless

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Hello Wide Eyed and Legless. Long time no hear. How have you been?

As I was in the meeting with Bevie I can confirm that they wanted KegLand products specifically but the issue was that we were not able to give them any exclusivity on them. So as much as you might want to make it sound like it was because Bevie did not want KegLand products this is simply not true. We are also not being sued for damages and neither are any of our distributors so it just sounds a bit like you are making this stuff up.
As you make stuff up, and look through some of your old posts. The usual MO is the sour grapes stance, nothing new there.
 

Siborg

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Can you dudes all just meet up and have a battle royale to the death, Anchorman style? Winner gets sole sponsorship on AHB.
 

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