That's good advice about crash chilling - will keep that in mind. Am starting to understand why homebrewers often steer clear of lagers.
My fridge actually broke shortly after fermentation commenced, so was at ambient Melbourne temperatures for about 8 days during ferment, which I think would have sat at about 11 degrees (on average). I think the nights may have been very cold, so may have been a temperature issue. I pitched 24g of dried yeast, which looks about right for 20l of 1.051 wort.
Next time I do a lager, I'll try fermenting a little warmer, and try to make the cooling process more gradual. Hopefully that sorts it out. Almost certain it was the uncontrolled ferment temps which would have led to this.
I won't bother warming it because, as I said, I quite enjoy the flavour of diacetyl in certain beers.
i disgree that its necessarily good advice - its passably good advice in some specific circumstances. Crash chilling doesn't cause diacetyl, crash chilling when your diacetyl levels are still too high, leaves the diacetyl there, thats all.
Taste the beer - if it tastes of diacetyl, then dont chill it down it needs more time to clear up. Simple as that. The whole dropping temps slowly over a period of time is just a complicated way of giving it more time warm.
Your choices are
Stay at fermentation temps till there is no Diacetyl - medium time requirement
Warm it up a little until there is no Diacetyl - shorter time requirement
Drop the temp over an extended period which should be long enough to remove diacetyl - large time requiirement
All three methods are just different ways of giving the yeast time to finish its job and they'll all work just as well as each other. If you have an issue with diacetyl that just wont clear up even when you give things plenty of time... then you need to look at your yeast pitching practise and your yeast health. Not enough yeast, yeast thats in poor shape, or as Labels said, maybe you are fermenting significantly too cool which is essentially hobbling your yeast.
If your beer doesn't taste of diacetyl, but develops the taste later - it could be simply lack of time on yeast again (the test FJ linked to is what you need to try) - or it could be an indication that your packaging practises leave a little to be desired and you have too much oxygen in your keg/bottles - or worst case scenario, that you have a light pedio infection.
Most likely general causes - Impatience at the end of the process and hitting the chill button too soon or bad yeast pitching/health at the start.
Most likely cause in your case - What Nick said. That this particular strain is just a lazy SOB and needs a good old fashioned slap around to make it finish its job. Your lager with the other strain was fine, so your practise is probably fine in general - it just needs tweaking for this particular yeast.