Hi All,
I would like to share a recent bad experience with a supplier. Allquip
I had recently holed my old aluminium pot and needed a new pot to do a brew on the upcoming weekend - It was Tuesday and with nothing locally available I started googling. I found several references on this site to Robinox pots with Allquip being the supplier. I headed to Allquip's website and used their online "ordering page" to order my new 36L SS Robinox pot. I also ordered a "NASA" burner and high pressure regulator from Grain & Grape at the same time.
On Wednesday morning I checked my emails to find that my order was being processed by Grain & Grape (good work guys - I'll visit your shop again) but had nothing from Allquip, so I sent them an email query to find out if my order had been received. By late afternoon, I still had no response from Allquip so I rang to find out if they had received my order. I was informed that the website ordering system was not automated and that someone would call to provide shipping costs and firm up the order. Okay, fair enough I thought, if that's how they run, I'll work with them.
On Thursday afternoon, I still hadn't had anyone from Allquip call, so I rang them to follow my order up. The salesman was in the warehouse at the time so couldn't help me, promised that he would ring first thing on Friday morning. I should mention that my Grain & Grape order turned up on Thursday at lunchtime.
Friday morning came and went with no call - I was pretty angry at this point and probably should have relaxed and had a homebrew but I didn't. I tried ringing and got no answer so I wrote an email to Allquip telling them I wasn't happy and suggested that maybe my money wasn't good enough for them. This was to be my last ditch effort to get them to respond - no joy, it's now midday on the following Monday and still no contact from Allquip.
I placed my order for a SS Pot from Grain & Grape yesterday - it will cost me more but at least I can calm down knowing that I will get my order.
Mick
I would like to share a recent bad experience with a supplier. Allquip
I had recently holed my old aluminium pot and needed a new pot to do a brew on the upcoming weekend - It was Tuesday and with nothing locally available I started googling. I found several references on this site to Robinox pots with Allquip being the supplier. I headed to Allquip's website and used their online "ordering page" to order my new 36L SS Robinox pot. I also ordered a "NASA" burner and high pressure regulator from Grain & Grape at the same time.
On Wednesday morning I checked my emails to find that my order was being processed by Grain & Grape (good work guys - I'll visit your shop again) but had nothing from Allquip, so I sent them an email query to find out if my order had been received. By late afternoon, I still had no response from Allquip so I rang to find out if they had received my order. I was informed that the website ordering system was not automated and that someone would call to provide shipping costs and firm up the order. Okay, fair enough I thought, if that's how they run, I'll work with them.
On Thursday afternoon, I still hadn't had anyone from Allquip call, so I rang them to follow my order up. The salesman was in the warehouse at the time so couldn't help me, promised that he would ring first thing on Friday morning. I should mention that my Grain & Grape order turned up on Thursday at lunchtime.
Friday morning came and went with no call - I was pretty angry at this point and probably should have relaxed and had a homebrew but I didn't. I tried ringing and got no answer so I wrote an email to Allquip telling them I wasn't happy and suggested that maybe my money wasn't good enough for them. This was to be my last ditch effort to get them to respond - no joy, it's now midday on the following Monday and still no contact from Allquip.
I placed my order for a SS Pot from Grain & Grape yesterday - it will cost me more but at least I can calm down knowing that I will get my order.
Mick