After trawling through hundreds of comments found this buried with in comments on a status update from yesterday.
Big Pineapple Music Festival First of all- we are incredibly sorry about the ridiculously long drink ticket lines and then drink lines.
There was a serious underestimation of how many drink
ticket booths were needed to cope with the numbers that were at the festival which resulted in ridiculously long queue's.
Once people finally got their tickets after a completly
unacceptable wait they were then faced with another
wait to actually buy a drink
There is no doubt it was a serious miscalculation.
I have seen this happen at larger more well known festivals
before that have either done this or completely run out of alcohol - and at the time i thought there is no excuse.. same with this.
Anybody that left the festival with UNUSED DRINK TICKETS
we will refund the money for the DRINK tickets you were unable to use.
We whole heartily apologise for the waiting times for both tickets and drinks.
I am the person that put the lineup together and i've been communicating with you guys for the last four months
both here and in the back room and i am incredibly
disappointed.
I did see some positives there though and they were
reflected by what the bands were saying and a lot of
people who i was speaking to around 7pm and beyond after the massive queues had died down.
The bands loved the festival and thought it was an amazing set up for a festival - they also thought the vibe of the audience was awesome (obviously they were not standing in one of the ticket lines).
The many other people i spoke to over the course of the day had negative things to say about the alcohol set up but had very positive things to say about the music and the massive potential for the festival to grow if it was done right.
I personally walked around the festival many times throughout the day and night and saw a lot of people enjoying themselves .
This is a first up festival and we acknowledge we stuffed
up in relation to the above and we wish we could take our time back again and make those things right.
The Sunshine Coast needs this festival on the coast and
this was reflected by what many other people were saying
last night but it obviously needs to be done right.
We made the festival price $65.00 at the start so everybody could afford to come and enjoy themselves and we only had the best intentions in that respect.
We have definitely taken your criticism and advice onboard
and we welcome you're constructive criticism .
Once again we apologise to those who had a bad time
and we hope you give us another chance to get it right
because we are intent on resolving all the issues
you have made clear to us.
Finally we would like to thank all the amazing staff and volunteers who did an amazing job under pressure yesterday and all the bands who played amazing sets
and most of all all the people who came along to support the festival.