Auspost can go and get ******!

[mje1980]

I like when they leave the card on the porch when you're not home. Then it blows away, so after a week you're wondering if this stuff even got sent. Then find out it's been in the post office for a week down the road. Jam it in the screen door or under the mat FFS.

Half hearted rant, they do a good job.

 

[stm]

Even better when they leave the card in your letter box, even when you are home. They can't be bothered walking to the front door.

I've never had a problem with Fastway - okay, once my delivery from Craftbrewer was delayed when Brisbane had those floods a few years ago. But otherwise very fast and reliable.

 

[droid]

i paid it forward on three occasions today, hopefully with karma, the wheel will come around for someone else, maybe there (if not already) is a world class brew coming on from one of you guys as we speak er write

 

[manticle]

Most of my experiences with AU post have been pretty positive. Always received the packages I've been expecting, usually left somewhere out of sight and out of weather with ocassional cards when that's not possible.

Only negative experience was with a contractor who used to leave my records on the porch exposed to weather and passers by. When I put in a complaint, he rocked up on my doorstep at 7am to abuse me for complaining. That made me put in a complaint.

 

[Yob]

i have a few things from fastaway,go for the leave option without sig.no problems..

The breaking point for me was a parcel I sent out, collected on a Wednesday morning, come Friday arvo it hadnt been delivered so I rang the company who couldnt get in touch with him, he'd knocked off at 2pm..

All the drivers keep their own time and are under no obligation to deliver promptly, If I send out 4kg of hops to someone I want to know they will get there in a reasonable time frame and in reasonable condition.. Im certain the chump didnt fridge that package over the weekend. Keep in mind, that package was only going 15 kilometers.. Id have delivered it myself if Id have known.

Im pretty anal about making sure packages dont get sent if they are going to be sitting about in a truck / delivery centre all weekend.

**** Fastway.

Aus post do a pretty reasonable job IMO

 

[vykuza]

We must be lucky with Fastway in Sydney - the guy I deal with is a pro, and with all the orders I've shipped I've only had one customer say it didn't arrive same day.

Austpost is definitely more hit and miss - I had a spate of parcels sent express that took a few days. I worked out it was a problem with my LPO not sorting them correctly (the express parcels were going in the regular post bags in the back office) so I had words with each staff member there as I was served by them and got a roll of Express Post tape from behind the counter I wrap around all the post bags we use. Had very little problem since.

 

[Spiesy]

We must be lucky with Fastway in Sydney - the guy I deal with is a pro, and with all the orders I've shipped I've only had one customer say it didn't arrive same day.

All individual/independent contractors, my good man, so there's every chance you have had good luck. Hopefully he stays in their employ for you.

 

[Ross]

Hi Jeddog,

Not received an email from you, so replying to this thread.

Your last order didn't have leaving instructions, so Auspost must get a signature. If you give leaving instructions with the order then Auspost should leave, if they don't, then let us know & we'll take action.
I've looked back through your previous orders & on the occasion you gave leaving instructions (last month), the Auspost tracking says the parcel was delivered without signature.

If you are having issues with Auspost, please let us know, as the last thing we want is a dissatisfied customer.

Cheers Ross/CraftBrewer

P.S. Fastway offer an excellent service to most areas, unfortunately with any franchise operation if there's a bad operator it can reflect on the whole Company.
Yob, if you put perishable stickers on Fastway parcels they are obligated to prioritise & make the delivery.

 

[Yob]

I was eventually told this which really only served to infuriate me more, the guy who signed me up knew all this and didn't sort it out for me/them, at the end of the day, not good enough.

Wasn't my only issue by a long shot and it may just be I had a bad operator. At any rate, screw them, people deserve better service than what they provide, E-go have stunningly picked up the slack

YMOV

 

[Grott]

Although Coopers and I are both in Adelaide, I order some product early am yesterday and it was delivered to the door by an Aust Post courier at 1 pm today. Now that's hard to beat. Unfortunately as far as couriers are concerned', in the main excellent but there are the "rough, non caring ones"
Cheers

 

[Batz]

There seems to be a huge difference depending on where you live. I order from both National Home Brew and Craftbrewer, both I'm sure post out as soon as possible.

To be fair I am out of the next day post thingy, but if I order yeast from Craftbrewer it normally takes 3 days to arrive here, if I order from National Home Brew (about the same distance away) I receive my order the next day. Now this must be because National Home Brew is to the north of me and Craftbrewer to the south.
I always order express no matter what.

There maybe many more sorting operations from the Brisbane end.

No problems with either of these retailers, both are fantastic. :beerbang: Some are just better for yeasts in my location.

Batz

 

[Liam_snorkel]

There seems to be a huge difference depending on where you live. I order from both National Home Brew and Craftbrewer, both I'm sure post out as soon as possible.

To be fair I am out of the next day post thingy, but if I order yeast from Craftbrewer it normally takes 3 days to arrive here, if I order from National Home Brew (about the same distance away) I receive my order the next day. Now this must be because National Home Brew is to the north of me and Craftbrewer to the south.
I always order express no matter what.

There maybe many more sorting operations from the Brisbane end.

No problems with either of these retailers, both are fantastic. :beerbang: Some are just better for yeasts in my location.

Batz

I get the same thing in Brisbane Batz, every time I've ordered from national it's been at my door the following day. I reckon you're onto something with the sorting operations theory, even though crafty is only 25mins away from me it probably has to go through the busy Brisbane sorting centre first before being dispatched.

 

[jeddog]

Hi Jeddog,

Not received an email from you, so replying to this thread.

Your last order didn't have leaving instructions, so Auspost must get a signature. If you give leaving instructions with the order then Auspost should leave, if they don't, then let us know & we'll take action.
I've looked back through your previous orders & on the occasion you gave leaving instructions (last month), the Auspost tracking says the parcel was delivered without signature.

If you are having issues with Auspost, please let us know, as the last thing we want is a dissatisfied customer.

Cheers Ross/CraftBrewer

P.S. Fastway offer an excellent service to most areas, unfortunately with any franchise operation if there's a bad operator it can reflect on the whole Company.
Yob, if you put perishable stickers on Fastway parcels they are obligated to prioritise & make the delivery.

My issue was not at all with Craftbrewer Ross as it is at my local PO the next day. Its Auspost. I gave up on leaving at front door because it never was. Not just deliveries from Craftbrewer.
Also, I am far from a dissatisfied customer. While I got you Ross. A double thumbs up to Kerry who works at Craftbrewer. Best phone manner ever..

 

[Blind Dog]

Never had an issue with Fastway. Only issue with Auspost was stuff being left at a main post near the airport 35k away rather than at either the local post office just up the road or the main sorting centre which is just a little further. Never got the logic of that one, buts it’s happened more than once

 

[vykuza]

All individual/independent contractors, my good man, so there's every chance you have had good luck. Hopefully he stays in their employ for you.

True, "my" guy is half the equation. He does the collection from me, they all get to Homebush (I think) around midday and swapsies for the afternoon deliveries. As most afternoon deliveries get where they are supposed to, then I'm glad to see that the system works in Sydney for the most part.

I do note there is no guarantee of same day service - but they often meet the promise of it.

 

[spog]

Go priority mail,an ex postie who worked in Darwin once told me that the **** dispatched from there was loaded first and any other mail was pushed back ( couple of puns there ).
But I understand retailers getting pissed off with delivery systems as well as contractors not giving a stuff.

 

[zarniwoop]

I've always had really good service from Aus Post with one exception, one place I lived for about 12 months the contractor didn't believe he had to deliver parcels just cards and then it was up to you to pick it from the post office. (This was told to me by the lady at the PO). He even looked like he wasn't going to give me my parcel when I caught him at the gate one time.

 

[Maheel]

lol the little asian bloke who is my local auspost parcel guy bangs so hard on the door if he can hear the TV it shakes the house.

he's been coming early AM and he can hear ABC 3 or some other kids show the little one might be watching

somedays i have to yell "i'm taking a crap just leave it at the door"... the whole street must laugh at that....

i appreciate his efforts to make sure it's delivered if he thinks your home

 

[Maheel]

I've always had really good service from Aus Post with one exception, one place I lived for about 12 months the contractor didn't believe he had to deliver parcels just cards and then it was up to you to pick it from the post office. (This was told to me by the lady at the PO). He even looked like he wasn't going to give me my parcel when I caught him at the gate one time.

few years back we had some joker like that... think he got the arse and they moved him on

 

[hotmelt]

I do note there is no guarantee of same day service - but they often meet the promise of it.

He must have took mine home with him.He picked it up on a Friday and delivered it Tuesday.